Paige S. Email & Phone Number

Southborough, MA, US

Southborough, MA, US

• Establish efficient and balanced workflows that maximize efficiency and produce high levels of service quality and member satisfaction
• Monitor and measure service metrics and utilize these to develop standards, improvements, or changes to process
• Make recommendations to changes to products or services based on customer feedback and requests
• Manage CSR Leads and other staff in the day-to-day performance of their jobs
• Ensure that project/department milestones/goals are met
• Help interview, hire, train, and build the staff including team leads to assist

Southborough, MA, US

• Account Management SMART international - Duties including but not limited to providing reports, interacting with the plan°Supervision for the CSR and Clinical Team, handles escalated calls and inter-departmental.
• Hiring and training for technicians for the Clinical and CSR departments. Evaluation of knowledge and skills.
• Creation of policies and procedures for customer service department
• Participation in creation of training manuals and guides for CSR and Clinical department. Editing and maintenance of manuals for accuracy of content and usability. ° Development of procedural work flow processes and.
• Formulary and pricing Review/verification. °Management of client ticketing system. Resolving member issues, eligibility issues, providing changes to benefits upon plan approval° Management of departmental dashboard for.
• Education and resolution of insurance billing issues for pharmacies. Ensuring proper NCPDP payer sheet configuration; educating on programed errors during claims transmission.

Dublin, OH, US

Customer service for Genoa. Assisting members with emergency supplies;during pharmacy off hours.Transferring prescriptions to contracted secondary pharmacy service sites, for emergency supply. Weekend and holidays when primary pharmacy does not have open hours of operation.Providing medical reconciliation transcripts to providers for coordination of.

Philadelphia, Pennsylvania, US

• Manage customer profiles and fill prescriptions
• Support pharmacist with vaccination billing and recruitment
• Manage insurance billing
• Assist in inventory maintence.
• Comply with all local, state, and federal rules and regulations for pharmacy professional license
• Prepare prescriptions for delivery and enter into delivery system Assisted my pharmacy in meeting its flu shot goal for the first time in five years. My first year with this pharmacy and it is this pharmacies first.

Worcester, Massachusetts, US

Assist with ADL's, ensure healthy menu planning, monitor medications, assist with appointments, document treatment needs

Woonsocket, Rhode Island, US

• Manage customer profiles, fill prescriptions
• Customer Service.
• Insurance billing.
• Assist in inventory maintence.
• Comply with all local, state, and federal rules and regulations for pharmacy professional license.

Philadelphia, Pennsylvania, US

• Schedule Technicians
• Manage Pharmacy Inventory
• Prescription Data Entry
• Insurance Maintenance and profile maintenance
• Train technicians on job duties

Bachelor Of Business Administration (B.B.A.), Health/Health Care Administration/Management

Associate Of Arts And Sciences (Aas), Humanities/Humanistic Studies

Bachelor Of Science (B.S.), General Studies

Associate Of Science (A.S.), Physical Therapy Technician/Assistant