Paige Snyder Email & Phone Number

Chesterfield County, Virginia, United States

• Develop, maintain, and facilitate officewide training and documentation for Enterprise Assessment and Tax Software• Produce daily and weekly system metrics reports and monitoring to identify issues and balance work distribution/oversight. • Participate in yearly maintenance procedures to include rolling data to new tax years, producing end of year notices and annual billing processes.• Identify critical issues such as data flow disruption, orphan workflow identification, failed interfaces and service outages.• Initiate and manage open support issues to include troubleshooting issues, communicating the issue, responding to development, testing solutions and issue management.

Chesterfield County, Virginia

• Validated and Communicated issues regarding a vector sketch conversion for implementation in a Computer Assisted Mass Appraisal (CAMA) System.• Reviewed and Assessed Requirements, Coverage, and Implementation of an Enterprise Land Management Software.• Managed System Test Planning across two large Commercial off the Shelf (COTS) software customizations and Implementations.• Mitigated System Requirement and Requirement Traceability gaps. • Identified Business Process improvements to streamline effectiveness and efficiency.

Ft. Lee, Virginia

• Analyze business and system requirements to create/maintain test plans, scenarios, and storyboards for thorough system testing.• Configure and maintain test environment consisting of 25 clients and 4 servers to mirror production environment.• Facilitate interoperability testing and collect and analyze test results for product validation and certification. • Implemented successful test methodology resulting in multiple successful releases of software to DOD customer supporting 300+ Army Aviation units worldwide.• Implemented Team Foundation Server (TFS) for maintaining test documentation, test plans and defect management for the team in agile software development environment.• Administer and configure Windows 10 and Windows Server test lab suites IAW change management best practices to ensure software assurance and stability. • Manage and update technical documentation products such as end-user manuals, standard operating procedures (SOPs), System Support Reference Guide (SSRG) and System Administration Guide (SAG).

Richmond, Virginia Area

• Authored, executed, and maintained use case scenarios and test scripts for statewide case management system.• Collaborated with development team to properly document, retest and resolve system defects.• Deliver production support to system users on a statewide case management project. Managed more than 300 help desk tickets a day with a team of four during system releases.• Provided lead site support and full rollout support on three major releases. Produced weekly ad hoc reports and documentation for leadership to inform decision making.• Activated network incident response teams during critical system outages statewide for rapid response.

• Conducted testing in web-based functional test environments using Quality Center to produce, and maintain test scripts for positive and negative scenarios.• Coordinated training, execution, and assessment of test management procedures for a 12-member testing team to ensure uniform processes. • Documented requirements traceability from project initiation through system functionality testing to ensure all requirements were validated and verified. • Designed and developed over 400 statewide system forms and reports design documents to centralize and standardize statewide forms.