Paige Van Patten Email & Phone Number

San Diego, Ca, Us

United States

- Worked directly with agencies, clients, brands, and podcast hosts, strengthening relationships and rapport.- Worked cross-functionally with content teams, ad operations, and finance, to ensure smooth campaign delivery.- Helped shape media strategies and worked with podcast hosts on brand approvals and sponsorship reads.- Planned materials for advertisers, processed insertion orders and campaign assets, while ensuring delivery and success of the campaigns.- Managed campaign data with a high degree of attention to detail, utilizing Excel, Netsuite, and CRM systems.- Compiled post-campaign reporting and insights for clients to drive renewals.- Worked with podcast hosts to manage and monetize their inventory.

- Developed relationships and partnerships with local businesses and individuals who have access to the company's target consumer, both online and offline.- Conducted market research and recognized specific patterns and trends that informed consumer demand in San Diego and Los Angeles.- Ideated, planned, and executed marketing events to increase brand awareness & drive region-specific site traffic by 10%- Tested new marketing ideas, online and offline.- Crafted playbooks that clearly outlined repeatable tactics, data, and valuable insights gained from local activations, paving the way for future success.- Led all aspects of the creative strategy and growth of our brand new affiliate program — vetted prospects, managed onboarding, outreach, affiliate assets, and all affiliate communication.- Managed and led the creative direction of our social media presence on Instagram + Pinterest + TikTok – sourced and created content & wrote copy, growing our digital community in the process.

- Resolved complex delivery issues with empathy and provided exceptional support to our customers, often assisting 100+ customers on peak days, while consistently receiving a 97% satisfaction rating.- Managed B2B accounts, carrying out all necessary logistics and communication to ensure strong and successful relationships.- Handled scheduling logistics, delivery issues, inventory, billing, account errors, refunds, and technical bugs.- Supported product development for a fast paced hyper-growth startup by working cross-functionally with engineers and product teams, advocating for our customers’ requests and needs.- Conducted surprise and delight gifting initiatives.- Walked customers through our platform and provided guidance on our product.- Onboarded CX team members and crafted tutorials and macros to streamline customer support and training.

I was an early-on Glossier Affiliate, promoting Glossier product launches through social media, crafting Instagram posts and stories to highlight launches while catering to the style of Glossier. I successfully generated $147k in revenue for Glossier from 2017-2019 by referring new customers and promoting the brand. Helping foster the Glossier Community, I represented the Glossier culture and provided product information to potential customers when appropriate.

San Diego

As a high-performing Brand Ambassador, I created unique connections with 1300+ new consumers a week during field marketing through product sampling and conversation, converting an average of 60+ new consumers to purchase each week by educating consumers on the health benefits of GT’s products.Synthesizing this data daily for Brand Activation Managers through written feedback and digital content on field marketing and demos, including detailed reports to showcase brand growth and metrics.

Owned social media creative direction & content creation, and managed Instagram client accounts for a boutique agency that brings today’s modern & aspiring creatives together.

Burlington, Vermont

I oversaw, supervised, and trained Operations employees including Lifeguards, Member Service Representatives, and Facility Operations Attendants, checking in with employees on a monthly basis to discuss performance, providing constructive feedback as well as highlighting achievements. Additionally, I resolved complex employee and customer concerns with empathy, while also facilitating and leading bi-monthly refreshers and presentations.

As a Member Services Rep, I managed a wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently, including answering phone calls, providing guests with assistance on the fly, and monitoring the facility to ensure the safety of patrons. Additionally, I helped cultivate a sense of community by creating a personalized experience for every patron checking in and out of the facility, knowing each patron by name, and making them feel welcome.

Burlington, Vermont

The Fair Share Program provides fresh produce for income-eligible households and individuals in the greater Burlington area. • Distributed vegetables and facilitated a friendly and welcoming environment for Fair Share Members.• Signed in Fair Share members and assisted in educational efforts while providing exceptional customer service. • Cultivated a sense of community amongst folks from all walks of life.• Contributed to the empowerment of Fair Share Members via food autonomy and hunger relief. • Held a weekly pop-up Fair Share at the Winooski Foodshelf.• Organized volunteer groups and assisted volunteers with gardening tasks.• Planted and cultivated vegetables in the People’s Garden.