Rafael Paim Email & Phone Number

Experience: A fully bi-lingual individual with strong technical, information technology, customer application/support background. With 10 years of experience in medical devices: installation, training, sales/customer support as well as participating actively in customer projects with high level results to deliver the best customer experienceSkills:* Strong technical skills* Customer Support / Application* Technical Support for projects* Information Security Expert Consulting* Team leadership* Passionate/committed to customer satisfaction/success* Thrive in a complex, fast-paced, performance-based, collaborative, and team-oriented environment* Work productively under the pressure of multiple projects or scheduled deliveries* OR Integration / Video Management System Expert* Skills to design the best solution possible considering Customer's needs/budget and company product portfolio* Open to new learning paths and technologiesAreas of Expertise:* Information Security* IT Solutions* Sales Support* Dealer/Customer Training* OR Integration / Video Management SystemsCareer Highlights:* One of the main responsibles for the biggest site upgrade of the biggest brazilian Hospital Network with more than 100 op-rooms with Op-lights and monitor in 2013;* Deployed all the new op-lights of Universitary hospital in Porto Alegre, 2014;* One of the main responsibles by the project of the newest hospital in Balneario Camboriu, with 06 op-rooms and 10 ICU with op-lights, monitor, camera and pendants, in 2015;* Chosen as the most experience/reliable Trumpf Medical technician in all North/Central and South America, in 2016;* Actively participant in all project stages of the most important hospital in Brazil, located at Sao Paulo/Brasilia; with more than 12 op-rooms with Lights, Pendants, Op-Table, System Tables and monitor, in 2017/2019 (from the quotation until the deployment/training)

Listed skills include Technical Support, Consulting, Purchasing, Linux, and 12 others.

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  Connectivity Field Engineer

  Baxter International Inc.

  Dec 2021 - Present - Gravataí, Rio Grande Do Sul, Brazil

  Connectivity support for more than 12 Hillrom's software solutions, using HL-7 / DICOM protocols; integrating the following company products/solutions: Connecta, Cardio solutions (Mortara), SmartBeds, Vitals Signs Monitors, Integrations Engines with Customer's EMR.