Assistant Studio Manager
CurrentResponsible for all CBX and Cycle Stars hiring, on-boarding, training and terminationOversaw all aspects of candidate on-boarding process from recruitment through instructor trainingDeveloped and maintained staff database of instructor candidatesExecuted sales and hospitality process of first-time rider experience, follow up, and close through text, email and phone callImplemented a successful new client intake process, giving rise to a high increase in customer retentionUsed creative campaigns to generate an 50k increase in gross sales from 30K to 80KProvided best-in-class service through direct interaction with customersServed as a point of escalation for both staff and customer issues, appropriately handling all dispute resolutionCollaborated with franchise owner to define, plan and execute sales strategies, as well as marketing and customer outreach action plans