Manage the entire scope of technology infrastructure in multiple, simultaneous construction projects (50+), including but not limited to low voltage cabling, network and desktop hardware installation, wired/wireless network, and software components at all stores.Manage projects through full lifecycle including estimation, resource allocations, schedules, status and financial reporting, and reconciliations.Build project plans & allocate time to project resources as needed.Create, review and improve processes.Mentor and cross train other team members.Implemented Monday.com as our default project management tool and trained the team.Engage with internal and external stakeholdersManage procurementAnalize risks

Manage IT infrastructure projects using Agile methodologies. Responsible for multiple projects from planning to closing, making sure all projects are executed according to company’s guidelines and policies.Manage network / data connectivity projects using Jira (30+ projects simultaneously).Manage changes using Service NOW.Provide performance reports to leadership.

Lead IT projects providing oversight of internal resources and third-party vendors for optimal project execution. Responsible for establishing project timelines, scheduling of on-site resources, relevant equipment delivery and disposal, change management, and communication with stakeholders.• Provided support to Project Manager and Stakeholders by coordinating all IT related project activities, from planning to closure.• Identified risks related to the project, saving the company money and delivering results ahead of schedule.• Created reports, charts and dashboards making it easier for the project team to visualize project’s progress.• Managed changes during execution of projects. Took proactive actions, minimizing changes.• Created and shared project documentation using MS Office and other Project Management tools.• Received “AON Diamond Award” for exhibiting excellence in leadership model behavior related to exceptional project management of an international office relocation project in Calgary, Canada.• Managed incidents, problems, changes and knowledge database within ServiceNOW, meeting 100% SLAs.• Provided high-quality customer support to multiple business segments across national markets for personal computing, print, mobile, email, voice, video, and network infrastructure functions following ITIL best practices.

Oversee overall availability, communications and first level support for the client’s production environments.• Pro-actively monitored servers, network and applications infrastructure, maintaining availability, integrity and performance of clients’ assets. • Created and maintained Standard Operations Procedure documentation.

• Provided level 2 support to end-user service requests reported to IT Help Desk and through the service desk/incident management system.• Built, upgraded and configured desktop and laptop computers for new users.

• Performed root cause analysis from PHP codes and MySQL databases, resolving issues with client system.• Performed QA testing on Java-based development project.

• Led teams in electrical, network and IT infrastructure maintenance, supporting bank branches across the southeastern region of Brazil.

• Provided IT solutions such as network implementation, application management, and business analysis for small businesses and domestic users.• Performed IT equipment sales.

• Monitored and troubleshooted servers, network equipment, and applications across the country with focus on large metropolitan areas such as Brasilia, Sao Paulo, and Rio de Janeiro.• Responsible for data center backup management.