Paul Chen Email & Phone Number

Woonsocket, RI, US

• Selected projects:1. GenAI Chatbot for Natural Language Insights
• Led the end-to-end development and productionization of a GenAI chatbot that simplifies dashboard insights for non-technical users. The solution processes natural language queries, dynamically converts them into SQL.
• Designed the user interface, optimized prompt engineering, and oversaw user acceptance testing (UAT) and pilot deployment. This significantly improved user adoption and streamlined performance management processes.2..
• Saved 60% of manual effort by leading the development and productionization of a GenAI solution that extracts patient records and auto-populates prior authorization forms.
• Managed a cross-functional team of 20+ FTEs, including engineers, IT, and business stakeholders, ensuring successful delivery, seamless implementation, and measurable efficiency gains across operations.3. Benefit.
• Delivered $1M+ in annual savings by leading data-driven analyses to optimize benefit verification processes. Key projects included:

Chicago, Illinois, US

Promoted to Associate before exitSelected client engagement:- Transformed indirect logistics costs for a discount wholesaler, identifying $2M (16%) in potential savings by consolidating and analyzing RFP responses from 70+ carriers, modeling savings scenarios, and providing customized feedback to each carrier using Python and Alteryx- Reduced.

Dallas, TX, US

• Selected to present the solution at INFORMS Business Analytics Conference (April 2022 at Houston,TX)
• Established a method that optimizes the sequence of training datasets for machine translation models via JoeyNMT and provides a clear strategy for choosing the semantic domains that minimize the translation cost and time
• This method can be used for translating between different languages, especially practical for rare languages that require human translation

West Lafayette, IN, US

• Teaching Assistant for Management Information System (MGMT382) (1 Semester)
• Teaching Assistant for Python Programming (MGMT586) (2 Modules)Responsibilities:1. Hold Office Hours for 100+ students to clear up any confusion2. Evaluation of Assignments and Exams

台北市, 台灣, TW

• Led a group to define the business problem, transformed to analytical problem, coordinated with stakeholders, and managed project timelines
• Minimized cost to implement job production (small batches) with robust optimization models through Python and Gurobi that recommend managers the optimized workstation layout within 1 minute
• Automated the inventory system to reduce workers' daily input time from 6 hours to 1 minute by using Excel VBA
• Built a machine performance system to enable the company to monitor their newest 3D printers working time

Master’S Degree, Business Analytics And Information Management

Global Leadership & Engagement Program, Design Thinking

Bachelor’S Degree, Industrial And Information Management