Paul Chen Email and Phone Number
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“The goal is to turn data into information, and information into insight.” — Carly FiorinaAs a Senior Decision Scientist at CVS Health, I focus on leveraging machine learning and AI to enhance patient experiences. My role involves solving business problems with analytical solutions, such as using predictive modeling to optimize labor planning. Beyond building models, I work to understand and streamline complex processes to improve patient convenience, adherence, and overall experience.Before joining CVS, I was a Management Consultant at Kearney in their Digital and Analytics Practice. In this role, I combined technical expertise with business strategy to help clients deliver substantial business value. I specialized in AI and advanced analytics, particularly Natural Language Processing (NLP), Generative AI, and Prescriptive Modeling. My primary strength was transforming complex data into actionable insights that informed strategic decisions and drove business growth.During grad school, I led teams to win case competitions and presented at major US conferences(PyCon and INFORMS), showcasing my leadership and collaboration skills. I thrive in cross-functional and multicultural environments, using analytics to make a real business impact.In undergrad, I led a research project on “Assembly line balancing with machine and skilled worker constraints,” where my team and I developed three optimized models with rapid results.Interests: 🏸 Badminton Enthusiast, 🎲 Board Game Geek, 🌎 Independent Traveler, 🎨 Artist, and 🍳 Aspiring Cook.💻 Technical Skills:Machine Learning (Scikit-Learn, SciPy, Pandas, NumPy)Deep Learning and NLP (nltk, Keras, TensorFlow, JoeyNMT)Data Visualization (PowerBI, Matplotlib, Seaborn, Rshiny, Tableau)Language and Tool (Python, SQL, R, HTML, Excel VBA, Alteryx)
Cvs Health
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Senior Decision ScientistCvs Health May 2024 - PresentWoonsocket, Ri, UsSelected projects:1. GenAI Chatbot for Natural Language Insights • Led the end-to-end development and productionization of a GenAI chatbot that simplifies dashboard insights for non-technical users. The solution processes natural language queries, dynamically converts them into SQL, queries real-time databases, and returns actionable insights in plain language. • Designed the user interface, optimized prompt engineering, and oversaw user acceptance testing (UAT) and pilot deployment. This significantly improved user adoption and streamlined performance management processes.2. Prior Authorization Automation • Saved 60% of manual effort by leading the development and productionization of a GenAI solution that extracts patient records and auto-populates prior authorization forms. • Managed a cross-functional team of 20+ FTEs, including engineers, IT, and business stakeholders, ensuring successful delivery, seamless implementation, and measurable efficiency gains across operations.3. Benefit Verification Analytics • Delivered $1M+ in annual savings by leading data-driven analyses to optimize benefit verification processes. Key projects included: • Copay Assistance Threshold Analysis: Identified optimal thresholds to reduce unnecessary tasks and improve copay assistance efficiency. • ECS Rejection Automation: Developed actionable insights to reduce error rates and automate ECS rejection handling. • Task Touch Time Optimization: Streamlined processes to minimize manual intervention and improve operational turnaround time. -
Management ConsultantKearney Jul 2022 - May 2024Chicago, Illinois, UsPromoted to Associate before exitSelected client engagement:- Transformed indirect logistics costs for a discount wholesaler, identifying $2M (16%) in potential savings by consolidating and analyzing RFP responses from 70+ carriers, modeling savings scenarios, and providing customized feedback to each carrier using Python and Alteryx- Reduced decision-making time for C-Suite executives by over 90% with a custom-built generative AI solution, streamlining operations at a leading multinational IT company.- Spearheaded 2 generative AI PoCs in procurement, improving spend categorization accuracy by 70% and streamlining contract metadata extraction for enhanced efficiency.- Identified $5M in potential savings for a leading outdoor retailer by leading analytical workstream in 4-wall assessment; built master dataset enabling high-quality baseline analyses, labor models, cost-to-serve models, and benchmarks.- Delivered $2M in annual savings through an E2E supply chain diagnosis and optimization plan for a leading manufacturing company. -
Data ScientistSil International Jan 2022 - Apr 2022Dallas, Tx, Us• Selected to present the solution at INFORMS Business Analytics Conference (April 2022 at Houston,TX)• Established a method that optimizes the sequence of training datasets for machine translation models via JoeyNMT and provides a clear strategy for choosing the semantic domains that minimize the translation cost and time• This method can be used for translating between different languages, especially practical for rare languages that require human translation -
Graduate Teaching AssistantPurdue University Daniels School Of Business Sep 2021 - Apr 2022West Lafayette, In, Us• Teaching Assistant for Management Information System (MGMT382) (1 Semester)• Teaching Assistant for Python Programming (MGMT586) (2 Modules)Responsibilities:1. Hold Office Hours for 100+ students to clear up any confusion2. Evaluation of Assignments and Exams -
Research Team LeadShoetown Taiwan International Feb 2019 - Feb 2020台北市, 台灣, Tw• Led a group to define the business problem, transformed to analytical problem, coordinated with stakeholders, and managed project timelines• Minimized cost to implement job production (small batches) with robust optimization models through Python and Gurobi that recommend managers the optimized workstation layout within 1 minute• Automated the inventory system to reduce workers' daily input time from 6 hours to 1 minute by using Excel VBA • Built a machine performance system to enable the company to monitor their newest 3D printers working time
Paul Chen Skills
Paul Chen Education Details
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Purdue UniversityBusiness Analytics And Information Management -
Stanford UniversityDesign Thinking -
National Cheng Kung UniversityIndustrial And Information Management
Frequently Asked Questions about Paul Chen
What company does Paul Chen work for?
Paul Chen works for Cvs Health
What is Paul Chen's role at the current company?
Paul Chen's current role is Sr Decision Scientist - CVS Health | Ex Kearney - Management Consultant | AI/ML Enthusiast.
What is Paul Chen's email address?
Paul Chen's email address is pa****@****ney.com
What schools did Paul Chen attend?
Paul Chen attended Purdue University, Stanford University, National Cheng Kung University.
What skills is Paul Chen known for?
Paul Chen has skills like Leadership, Spreadsheet, Presentation Skills, Operations Research, Data Science, Industrial Engineering, Computational Complexity, Assembly Lines, Web Scraping, Data Driven Decision Making, R (Programming Language, Keras.
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