Paul Chen Email & Phone Number

Woonsocket, Ri, Us

Selected projects:1. GenAI Chatbot for Natural Language Insights • Led the end-to-end development and productionization of a GenAI chatbot that simplifies dashboard insights for non-technical users. The solution processes natural language queries, dynamically converts them into SQL, queries real-time databases, and returns actionable insights in plain language. • Designed the user interface, optimized prompt engineering, and oversaw user acceptance testing (UAT) and pilot deployment. This significantly improved user adoption and streamlined performance management processes.2. Prior Authorization Automation • Saved 60% of manual effort by leading the development and productionization of a GenAI solution that extracts patient records and auto-populates prior authorization forms. • Managed a cross-functional team of 20+ FTEs, including engineers, IT, and business stakeholders, ensuring successful delivery, seamless implementation, and measurable efficiency gains across operations.3. Benefit Verification Analytics • Delivered $1M+ in annual savings by leading data-driven analyses to optimize benefit verification processes. Key projects included: • Copay Assistance Threshold Analysis: Identified optimal thresholds to reduce unnecessary tasks and improve copay assistance efficiency. • ECS Rejection Automation: Developed actionable insights to reduce error rates and automate ECS rejection handling. • Task Touch Time Optimization: Streamlined processes to minimize manual intervention and improve operational turnaround time.

Chicago, Illinois, Us

Promoted to Associate before exitSelected client engagement:- Transformed indirect logistics costs for a discount wholesaler, identifying $2M (16%) in potential savings by consolidating and analyzing RFP responses from 70+ carriers, modeling savings scenarios, and providing customized feedback to each carrier using Python and Alteryx- Reduced decision-making time for C-Suite executives by over 90% with a custom-built generative AI solution, streamlining operations at a leading multinational IT company.- Spearheaded 2 generative AI PoCs in procurement, improving spend categorization accuracy by 70% and streamlining contract metadata extraction for enhanced efficiency.- Identified $5M in potential savings for a leading outdoor retailer by leading analytical workstream in 4-wall assessment; built master dataset enabling high-quality baseline analyses, labor models, cost-to-serve models, and benchmarks.- Delivered $2M in annual savings through an E2E supply chain diagnosis and optimization plan for a leading manufacturing company.

Dallas, Tx, Us

• Selected to present the solution at INFORMS Business Analytics Conference (April 2022 at Houston,TX)• Established a method that optimizes the sequence of training datasets for machine translation models via JoeyNMT and provides a clear strategy for choosing the semantic domains that minimize the translation cost and time• This method can be used for translating between different languages, especially practical for rare languages that require human translation

West Lafayette, In, Us

• Teaching Assistant for Management Information System (MGMT382) (1 Semester)• Teaching Assistant for Python Programming (MGMT586) (2 Modules)Responsibilities:1. Hold Office Hours for 100+ students to clear up any confusion2. Evaluation of Assignments and Exams

台北市, 台灣, Tw

• Led a group to define the business problem, transformed to analytical problem, coordinated with stakeholders, and managed project timelines• Minimized cost to implement job production (small batches) with robust optimization models through Python and Gurobi that recommend managers the optimized workstation layout within 1 minute• Automated the inventory system to reduce workers' daily input time from 6 hours to 1 minute by using Excel VBA • Built a machine performance system to enable the company to monitor their newest 3D printers working time

Master’S Degree, Business Analytics And Information Management

Global Leadership & Engagement Program, Design Thinking

Bachelor’S Degree, Industrial And Information Management