Helping to develop and drive the business forwards while keeping up our extremely high quality standards.

Looking forward to the challenges ahead

Providing ad-hoc leadership and project management, particularly to schemes which are off target and need careful guidance to bring them back into scope.Current project - working on various national infrastructure projects.

Working across different companies within the Rydon Group, my role was focused on developing relationships and business opportunities with external clients, in particular NHS Trusts, and providing support to each of the operating companies to improve operations so driving efficiencies and improving customer services. Key responsibilities included:- Establishing and managing new and on-going joint ventures (JV), with a specific focus on working with NHS trusts to establish JV Partnerships to deliver estate optimisation through development of comprehensive and wide ranging estates strategies, looking at; utilisation of empty buildings, improving the management of utilities and reducing spend, provision of hard and soft FM services and identifying commercial opportunities to provide additional income.- Providing transitional management for new JVs passing from bid stage through to operation. Prior to the contract recently being cancelled - due to political pressure, I was leading the transition of a high profile JV in London with a total project value of £330M.- Managing and developing compliant supply chains for products and services, with a focus on delivering quality, value for money and high levels of customer satisfaction.- Supporting Rydon maintenance in establishing and improving processes for programming of planned and reactive maintenance using software solutions to reduce waste and improve efficiencies.- Writing business cases for internal / external clients for capital investment programmes, hard FM and soft FM services. Subsequently progressing these with public bodies as appropriate, using the Five Case Model as approved by HMS Treasury.- Identifying new areas of interest and potential business activity for companies within the Rydon Group including Rydon Construction, Rydon Maintenance and Ryhurst. An example of this being a large maintenance contract with yearly revenues in excess of £1 million for the next 15 years.

Providing leadership and management I was responsible for overall strategy and spearheading the commercial development of Eastbourne Pharmaceuticals, part of the East Sussex Healthcare NHS Trust. Developing and owning the business plan and responsible for co-ordinating all operational activities to successfully deliver business plan targets. Responsibilities included, but were not limited to:• Financial planning - developing, executing and delivering the operational budget.• Forecasting and managing the production programme to meet current and anticipated workload, while building in additional capacity for unforeseen events.• Allocating workload effectively to ensure that each department is fully utilised to its maximum potential and shaping the workforce to meet future service needs.• Project management utilising the principles of PRINCE2 and Agile • Developing and implementing a performance management framework to ensure continual improvement, including a suite of KPI’s which were monitored and reported on monthly to the Board.• Business development - leading and co-ordinating tender responses for bid submissions, expanding the customer base and negotiating sales and orders.• Balancing resources and budget to maximise efficiency and opportunity, successfully guiding the business through a market testing process, delivering financial savings by re-structuring and streamlining the unit reducing staff costs by 30%, whilst also increasing net profit by 20% over 2 years.• Using LEAN manufacturing concepts to change and develop the manufacturing process, leading to improved local performance and increased service levels for customers.• Managing relationships with suppliers and customers and overseeing procurement in line with EU public procurement rules for products and services.• Ensuring compliance with the Medicines and Healthcare Products Regulatory Agency licensing requirements and Good Manufacturing Practice.

A predominantly Business and IT focused role, which developed into my subsequent role as Head of Pharmacy Manufacturing Operations. Key responsibilities included: • Leading discussions with suppliers and customers on current service levels and future plans, • Seeking out new business, completing bids and negotiating deals to improve performance of the unit.• Providing leadership to 10 staff working across Sales, Customer Services, Logistics and Production Support.• Acting as the IT project manager for change programmes both linked to hardware and software development with the aim of delivering a smart integrated working environment.• Developing and monitoring an effective KPI dashboard to help monitor performance and inform service improvement.

A member of the Global Security and Gateways team, maintaining the on going operation of internet based services: Email, FTP, VPN (Hardware and Software), RSA tokens and in particular Web surfing and Web filtering. Constantly assessing possible improvements and then putting these forward at team meetings to be agreed then implemented.Working on projects to improve the existing infrastructure and extend it. Meeting with multiple Vendors/Suppliers to decide the best solution for these new projects, then actively taking part in team meetings to pass these findings to colleagues. A recent project was a DR site in the UK.Ensuring SLA’s with external parties were suitable for the Global operation of the business which meant it was operating somewhere in the world 24hrs 365 days a year.Arranging suitable contingency plans to allow continual operation throughout down times.Co-ordinating with regional IT teams to organise the implementation of new equipment/ initiatives in the local region or simultaneously across the globe.As ARUP is a worldwide organisation, I was on call 1 week in 4 and was the sole contact for my team. I had to troubleshoot issues and provide solutions for all of the services mentioned previously or direct the enquiry to the correct team if it is not an issue I can help with.

Supporting and Administering windows based systems for many different external companies. Wide range of systems and setups covering Windows98/NT/2000/XP/2003, Citrix, Netware, Active directory, Exchange, 3Com NBX phone systems and much more. Using remote control applications to offer complete management of networks all over the South, providing support to end users and the I.T. managers of each organisation. Many of these organisations had limited IT knowledge so I would be planning the next steps for them in the continual improvement of their networks and advising goals they should be trying to reach. Working on the helpdesk I would constantly monitor the open calls making sure SLA's were kept to and chasing up calls with other members of staff that were falling behind. Calls would be escalated to me by other members of the team when they could not resolve them, where I would look into them further and escalate on to an onsite engineer if need be.

Working within a team of 8 in the UK and liaising with counterparts in France providing 1st and 2nd line support to 2,500+ users. Supporting NT, MS Office, Outlook, Crystal reports, SAP, Powerdocs and many bespoke applications. A call logging system (Qualiparc) to record problems. 1st Line support was provided via phone or SMS remote control. Further to this I also provided on site support for aforementioned applications and also Hardware including Compaq desktops, Laptops, HP Printers and other Networking components.