Shahrzad Pakgohar Email & Phone Number

London, Gb

Greater London, England, United Kingdom

Greater London, England, United Kingdom

The project goal was to transition from a bespoke CRM system to Salesforce to streamline customer relationship management processesI was responsible for analysing existing processes and requirements to ensure a smooth migration to Salesforce.- Conducted detailed process analysis and requirement gathering using Confluence for documentation and collaboration.- Collaborated closely with an international implementation partner to align the migration plan with the business objectives.- Designed and implemented a robust CRM training program and facilitated workshops- Developed and refined business process maps (BPMN 2.0) using Microsoft Visio to facilitate better understanding and communication among stakeholders and the implementation team.- Successfully migrated all data to Salesforce with no significant data loss or errors, enabling Gavbiz to leverage the advanced capabilities of Salesforce for better customer relationship management.

London, England, United Kingdom

Geeks IT Services was tasked with leading multiple digital transformation projects for clients across various sectors, including legal, financial, insurance, logistics, education, agriculture, and real estate. These projects ranged in value from £10k to £100k and required comprehensive strategy and execution to meet diverse client needs.- Led projects using a combination of Agile and Waterfall methodologies, tailored to project budgets and timelines, ensuring efficient resource allocation- Facilitated workshops and conducted interviews to gather requirements from stakeholders using elicitation techniques such as brainstorming and focus groups- Managed and mentored my team for mapping and modelling processes based on BPMN 2.0 and UML standards (Using DiGence, a bespoke solution provided by Geeks)- Analysed process data using Excel and SQL and developed data-driven insights- Led comprehensive requirements analysis and documentation, using Google Suite for tracking and collaboration.- Developed and presented detailed business cases for technology adoption including AI, GenAI, Cloud, off-the-shelf and bespoke solutions, highlighting potential benefits and ROI to C-level stakeholders.- Successfully led and delivered digital transformation projects of combined value of over £500k, Achieved significant process improvements and technology adoption for clients, which led to over 30% increase in process efficiencies KPIs - Strengthened relationships with C-level stakeholders through effective communication and presentation of project outcomes, leading to increased client satisfaction and an average NPS score of 8.0- Contributed to successful B2B sales and marketing initiatives, resulting in 70% increase in project acquisitions and enhanced company visibility in the market.- Enhanced the skills and performance of junior business analysts, leading to more efficient and accurate data analysis, process mapping, and requirements engineering.

Tehran Province, Iran

Areaktak is a Blockchain solution provider based in Iran that provides strategy and technical services to large enterprises.I played a pivotal role in leading business analysis and Blockchain strategy practices for blockchain adoption projects within the financial, banking and insurance industries, overseeing consulting projects ranging from £10k to £100k and contributing to solution development projects ranging from £50k to £250k- Employed Agile (SAFe)methodologies to manage cross-functional teams consisting of business analysts, software architects, software engineers, UX designers and subject matter experts. Used JIRA for project management, issue tracking, and documentation.- Delivered business analysis for identity management and tokenisation solutions based on Hyperledger Fabric for Information Services Corporation (IT company of the Central Bank of Iran). The news of this solution was covered in Blockchain media. - Provided business analysis and architecture for a supply chain finance solution based on Hyperledger Fabric for Maskan Bank (a leading commercial bank specialising in construction industry finance in Iran).- Employed Analytical Approaches, economic analysis and strategy analysis to assess the potential implementation of blockchain technologies, specifically Central Bank Digital Currencies (CBDCs) and supply chain finance solutions.- Advised on regulatory compliance and user-centred design principles to ensure solutions met industry standards and regulatory requirements.- Contributed to the advancement of blockchain adoption in Iran's financial sector, particularly through innovative solutions like identity management, tokenization, and supply chain finance.- Established Areatak Blockchain Services as a leader in blockchain consulting, recognized for delivering high-impact solutions and expert advisory services to prestigious clients like the Central Bank of Iran.

Tehran, Tehran Province, Iran

Tehran, Iran

Data analyst working on large data sets from commodity trading markets in Iran

Master Of Science - Ms, Financial Economics

Bachelor Of Science - Bs, Economics

Bachelor’S Degree, Chemical Engineering