Paulo Kneip Email & Phone Number

- Managed and lead a group of service team employees - Ensure processes were properly followed and adhered by service team members- Created and developed initiatives to further enhance client experiences- Served as a subject matter expert for service team and peers

Minneapolis, Minnesota, United States

- Collaborated with the senior team to develop standard and best practices- Responsible for training and ongoing mentoring for new team members- Provided support and expertise to the project management team- Independently and successfully managed a large volume of projects varying in scope from moderate to complex

Saint Paul, MN

- Responsible for developing effective and positive relationships with clients- Worked with all facets of project preparation, execution, development and closure- Provided superior customer service with technical and tactical expertise- Prepared and upload client material (hard and soft copy) to DataSite

Burnsville, MN

- Independently organized, managed, and instructed advanced professional trainings- Conducted advanced training certifications for international and national markets- Responsible for development and translation of software certification manuals- Provided over 350 security software certifications, in more than 20 countries

Saint Paul, MN

- Applied high level of problem solving and initiative skills - Performed cash balance and other accounting responsibilities - Assisted manager in all financial and customer service duties- Provided quality customer service and resolved customer issues

Minneapolis, MN

- Developed and maintained means of communication (eg. brochures, website)- Compiled and published the biweekly online newsletter of the organization- Implemented processes to deliver information targeted to specific constituents- Surveyed local business leaders to gather data for organizational development

Fargo, North Dakota

- Responsible for establishing and enforcing internal auditing procedures- Processed and audited business expense reports for North and South America- Provided advanced customer service in English, Portuguese- Administered and ensured compliance to Cargill Global Travel Policy