As a Program Manager at upGrad, my focus is on elevating the learning journey, ensuring that professionals achieve their career goals. With a foundation in Operations Management from Symbiosis Pune and a BTech from DAIICT, my path has been shaped by a commitment to customer success and analytical precision.My expertise lies in dissecting customer data to unveil strategic insights, a skill honed through responsibilities such as tracking key metrics and driving initiatives at upGrad. The outcomes? Enhanced learner experiences and tangible improvements in program success rates.