Paksinee Thitiphak Email & Phone Number

↠ I’m a dedicated professional with 6+ years of diverse achievements across customer success management, project coordination, and business development. ↠ In addition to being a focused leader, I excel as a knowledgeable, responsive, and personable main point of contact for diverse customers. I also drive pacesetting retention and growth through expert relationship management, exemplary communication skills, and constant advocacy for the voice of the customer. By maintaining in-depth knowledge of products, services, and market trends, I continue to increase revenues and consistently exceed expectations.📚 Supporting these achievements are my exemplary educational qualifications. These include a Master of Science in Project Management from Northeastern University, combined with other industry-leading training.⬆️Key areas of specialization:Customer Success Management / Project Coordination / Business Development / Relationship ManagementLeadership / Voice of the Customer / Product & Service Expertise / Consultative Methods / CommunicationTeam Collaboration / Performance Development / Organization / Attention to Detail / Customer Service🏆 Selected highlights from my career:⭐Increased satisfaction and retention rates at The 'Quin House after guiding the smooth integration and optimization of a Customer Success Management (CSM) software system. ⭐Realized a 25% surge in event bookings after maintaining strong coordination with the sales team to build out specialized packages that addressed critical client needs.⭐Drove a 30% increase in client retention and satisfaction utilizing personalized account engagement plans and the incorporation of new communication channels at The Urban Office.⭐Designated to oversee a high-profile international customer account, maintaining exceptional service at Aviation Service Asia while overseeing up to 3 international teams.⭐Became a top upgrader for 5 consecutive months in an internal incentive upselling program at Moody Gardens Hotel. Authored a handbook to share common issues and lessons learned.👍 In my free time, I enjoy cooking and hiking. I look forward to meeting you! 📧 You can reach me at thitiphak.psn@gmail.com.

Listed skills include Leadership, Microsoft Office, Management, Microsoft Word, and 7 others.