Viktoriya Pak Email & Phone Number

Warsaw, Pl

Варшава, Мазовецкое Воеводство, Польша

Варшава, Мазовецкое Воеводство, Польша

Варшава, Мазовецкое Воеводство, Польша

- Handling interactions via Inbound calls- Handling transfers between customers and physical stores in USA- Monitoring the payment and refund flows per customers' requests- Achieving the company's KPI- Case management- Time management- Monitoring and reporting status of deliveries, shipments and distribution

Варшава, Мазовецкое Воеводство, Польша

-CRM towards Back Office in order to achieve customer resolution-Handling interactions on Russian market (emails, phone calls)-Monitoring and reporting status of deliveries, shipments, distributions and payments Conducting communication with carriers and other departments-Working with investigations and handling them-Multitask in various system SAP CRM, SAP ECC, SAP Logon-Achieving the company KPI-Case management

Astana, Kazakhstan

• Managed incoming and outgoing calls• Planed and organized events• Received and screened high volume of internal and external communications, including mails• Maintained reporting documents