Patty Ladu, Aac Email & Phone Number

Albany, New York Area

Albany, New York Area

Drove process and service improvement within IT organization. Led projects and operations for the Conference Center to deliver improvements to services and the technology offered. Managed budget and contract staff. Governed change process for all IT infrastructure and application changes made globally. • Increased completion rate of worker moves from 58% to 96% via process mapping, interviewing stakeholders, and analyzing data. Executed process improvements, including a room readiness checklist, starting work sooner, and enhancing communications. • Analyzed the business objectives of the primary users and stakeholders of the Conference Center to develop solutions to their needs and issues. Simplified meeting startup experience as a result, implementing wireless display technology and new user interface in conference rooms.• Documented service expectations, and created a customer feedback tool and scorecard to look at trends and measure how the Conference Center was doing, producing process improvements and technology changes.

Albany, New York Area

Managed a 5-person global team responsible for creating test cases and performing system testing for new application roll-outs, desktop hardware/software changes, and monthly security patching.• Created a centralized service for testing, resulting in consistent and repeatable testing processes. Created test cases based on requirements and use cases for application roll-out projects. Performed manual and automated system and performance testing. • Reduced number of people required to test specific applications during upgrades or patching cycles by automating test cases using Quality Center and Quick Test Professional.

Albany, New York Area

Performed requirements gathering and system design for several Java-based and Oracle applications. Worked with stakeholders to review and prioritize requirements. Translated requirements into specifications for developers. • Implemented Oracle Purchasing and Inventory applications by documenting requirements and solution designs for contract team to develop, maintaining test cases, and executing system testing.• Designed and developed a Quality Project Tracking Application by working with a Six Sigma team, identifying and documenting requirements, performing system testing, and conducting user training.