Hi, my name's Palak, and I'm an IT Technician experienced in managing requests from users to troubleshoot network and desktop issues, including PC crashes, stop errors, and printer and scanner errors.In my most recent role, I assisted in managing virtualized servers hosted on VMWare hosts, and provided troubleshooting of Office 365 for end users, including mail flow trace, creating rules for spam emails, and repairing applications. I installed printer drivers and troubleshoot printer issues.In my previous role as an IT Technician at Cultural Infusion, I installed/upgraded hardware and software, including anti-virus programs, and resolved network connectivity issues. I also managed the computer network, including creating Virtual Machines in Hyper-V, resolving duplicate IP addresses, analyzing, and fixing slow network speeds, and maintaining the firewall.I hold a Master of Engineering in Computing Science.IT Help Desk engineering skills:o Windows Server: Skilled in serving client computer requests to the system to resolve them with proficiency in DNS configuration, DHCP configuration, file server management, creating and managing virtual machines using VirtualBox, and managing Active Directory Users. o Active Directory: Experience in using active Directory to centralize resources and security, set up new passwords, add and remove users, reset passwords, unblock accounts, and setting-up Group Object policies for different users. o Technical Support: Proficient in providing service to the client for their software and hardware issues including resetting the account and password, network speed, slow application performance, ethernet issues, router issues, and LAN network performance via phone or in-person.o Customer Service: Experience in resolving technical issues during my desktop support job which involved providing solutions to unblock profiles and setting up accounts and checking their LAN network progress in a timely and cost-effective way.o IT Consultation: Experience in consulting 2live projects which involved the usage of keywords that are highly based on web-crawler enables the searches for the website in a more specific manner, and it is the most optional strategy for the project and increases the page ranking for community bond to reduce the processing time by 5%.