Client Change ManagementStrategize with clients and implement global change management programs.Client Training Design learning programs aligned with clients' learning culture and needs. Content Management Strategize creation and deployment of relevant content via communication/content vehicles. Ensure a healthy repository of client and employee consumable learning collateral. Partner EnablementEnsure continuous partner capability as per their roles. Employee Capability Manage employee induction training and deploy role wise continuous learning plans across department to ensure wholesome skill sets across grades. Internal Change ManagementDesign and deploy org wide change management programs related to Gen AI deployments and product enhancements, ensuring collaboration amongst critical stakeholders, compliance, effective communication, targeted benefit messaging across board, client communication readiness, and success of awareness, desire, and knowledge for each change. Multilingual UI Management Responsible to ensure contextually accurate Multilingual UI across products. People Management Guide and ensure efficient deliveries across the five verticals of delivery I am responsible for. Hire, grow, retain talent. Ensure continuous skill enhancement paired with coaching to maintain a healthy career trajectory for the team. Strive constantly to provide a healthy work environment, driven by mutual respect, openness, healthy boundaries, and lots of banter.Revenue ManagementGeneration of revenue, management of learning offering scope creep, and continuous focused programs towards elimination of MUDA, utilization of GEN AI, and leveraging automation tools.

"Employee, Client, Partner Capability II Continuous Learning II Learning Strategies II People Management II Initiatives II Revenue Management II DEI"o Create and deploy employee training approaches starting from onboarding to end of role, mapped to capability matrix.o Streamline/create processes to ensure learning stays abreast with changes to the products.o Establish capability tracking mechanisms, learning consistency, availability of latest learning content.o Realignment of the Learning Management System for learning automation and effective reporting.o Conceptualize and deploy the departmental Newsletter, keeping all employees involved in, and updated with, the activities within the department.o Manage the learning budget.o Participate in and mentor speakers in Toastmasters.o Establish a Partner learning program containing levels of learning based on business requirements. o Collaborate with the internal Partner facing stakeholders to ensure business needs and capability are balanced.o Create a client training streamo Mange SOW inclusions, deliverables, revenue, reporting and tracking mechanisms.o Strategize learning approaches with the clients, ensuring long term sustained knowledge within their user base.o Ensure effective utilization of content, available to end users, with inclusion of client specific processes, and periodic updates.o End user communication to bring about awareness, and adoption of change.- Pillar head responsible to conceptialize and drive programs focused towards empowering women within the organization. - Co-Lead an ERG designed to support new/expecting mothers.- Core team member of the Pride India Chapter.

"Client, Supplier & Employee Training II Change Management II Revenue Management II Recruitment II LMS II People Management"

"Client, Supplier & Employee Training II Change Management II Governance II Cross Department Program Management II Revenue Management II Recruitment II LMS II People Management" Customer Engagemento Activities from the previous role carried over o Strategize Adoption Parameters and roll out client specific programso Conduct TNA (onsite) and Plan long term training approaches for business-critical clients o Promote awareness of Client Industry Practices through Internal Whitepaperso Change Management for Global Clientso Increase Training ROI and Effectiveness through mandated certification for clients and frequency-based trainingRevenue ManagementPartner Engagement:o Plan end to end Capability Cycle for Partners (Live & LMS)o Cross Department RACI and Stakeholder Managemento Introduce Processes to seamlessly flow across teams & multiple stages with visibility to status and riskso Support Partner to Project Mapping with Department HeadsDepartment-Level Objectives & KRAs: Cross Team & Department Engagement to define and execute plansProgram ManagementContent Managemento Introduce micro learning (through LMS) to stay in line with learner trendso Support Global Adoption through Content Translated in multiple languagesVendor ManagementInternal Capability Management: Induction, Continuous Capability, Succession Planning, Role to Project Mapping. Blockers for Capability to Live Status for Critical TeamsActive Visas:o US: Type B1/B2: Valid till 2024o Schengen: Type C: Valid till 2023o Canada: Type B-1: Valid till 2023o Australia: Type 8115/8201: Valid till 2020Countries Visited:Australia, Canada, The Netherlands, The UAE and, The United States

"Design Client Training II Governance II Cross Department Program Management II LMS II Account Retention II Recruitment" o Customer Engagemento Define KPIs & Value Parameters in collaboration with Customer and Account Management teamo Strategize with Customers to create Multi-Geography Training Programs driving Client KPIs & Change Enablemento Develop Certification Programs to help standardize as per Industry Best Practices o Facilitate Account Retention by Designing Focused User Group Workshops to help value propositiono Identify Cross-Sell and Upsell via gap-analysis during Customer Training Workshops and associated engagementso Department-Level Objectives & KRAs: Definition, Drive KPIs, Governance for Team KPIs, Analysis of Monthly Achievements and Action Planningo Maintain high C-Sat, D-Sat Analysis and Implement Course Correctionso Program Managemento Content Managemento Vendor Managemento LMS: Introduce Interactive Learning and self-help approaches viz. platforms to increase end user outreach and to support wider knowledge transfero Onsite Training & Focused User Group workshops for Key Accounts & At-Risk Accounts o Pre-Sales Support via RFP review (of Training/Professional Services included & of Customer’s targeted Change Enablement & Training Plan)o Recruitment (Sourcing, interviewing and hiring of trainers and content creation professionals that align with the organizations strategies)o Continuous improvement and Automation of Process & Governance mechanism

"Employee Knowledge Management II New Employee Induction Management II Client Training Management II Governance II Automation II Mentoring" o Customer Engagement:o Build and execute Multi-Geography Training Programs driving Client KPIs o User-Adoptiono Onsite Training for High-Value Key Accountso Department-Level Objectives & KRAs:o Mentoring Trainers, Sr. Trainers, Training-Consultants for excellent Training Deliveryo Mentoring Content Writers, Sr. Content Writers for brilliant content creation and deliveryo People Management: Action Planning, Succession Planningo Organization Development & Internal Trainingo Succession planning and career advancement plans for the team through individual and organizational program allocationo Cross-team collaboration (to drive dept. level programs)o Automationo Creation of Process & Governance Framework Achievements:o Six Sigma Green Belt certified (written 96%)o CPSM Level 1 certifiedo Saved the requirement of 20% FTE through robust automationo Successfully facilitated retention of At-Risk Accounts (worth 5 Million USD) by FUG. o Customer Satisfaction Index of 9+/10 each month for 5 years

Online Writing: To create high quality content for online readersTraining: To train employees on business communication and language - Cap Gemini [Vikhroli]eLearning Content: To create eLearning modules on Microsoft NAV for Omnilogic Solutions [Canada]

“Training Need Analysis & Delivery II Behavioral Training II Team Management II Cross Team Collaboration”

“Client Acquisition & Management II Vendor Management II Trainer Performance Management”

Freelance Training: To train employees on business communication and languageClients Trained:Cap Gemini [Vikhroli] II Blue Star [Andheri] II JP Morgan [Malad] II 6 Degrees [Malad] II Siemens [Airoli] II Bharat Petroleum [Mumbai] II Deliotte [Malad] II Larsen and Toubro [Navi Mumbai] II Western Geco [Navi Mumbai]

“Training Need Analysis II Create Modules & Deliver Training II performance Improvement II Client Interaction II Pitch Business”Clients Trained:Countrywide Finance [Malad] II Sitel India [Malad] II Sutherland BPO [Malad] II Accenture BPO [Malad] II Wipro Spectramind [Powai] II OTIS Elevators [Malad]

“Training Need Analysis II Training Module Creation II Training Delivery II Performance Tracking & Feedback II Audit Parameter Calibration II Maintain Customer Satisfaction Index”

“Customer Service II Sales II Mentoring New Joiners”

“Sell Health Insurance to UK clients II Mentoring II Team Management”