Palak Samel Email & Phone Number

Mountain View, California, Us

Mountain View, California, Us

Leading the product management group responsible for Intuit’s workforce technologies- such as collaboration, productivity and digital web experience capabilities. Leading the cross functional tech strategy and vision for emerging employee experiences - such as Digital Workplace and Future of Work. Current portfolio includes: Corporate Intranet, Team Workspaces, Enterprise Search, Collaborative Authoring and Productivity (Microsoft O365 and Google Suite), Document Storage and Sharing (Box/Google Drive), Communication, Chat and Messaging (Slack, Email/Calendar), Program and Work Management, Virtual Collaboration/White-boarding and more!

San Diego, Ca, Us

Led a 9-strong team of Product Managers, Product Owners and Business Analysts that manage product development across 15 Agile Scrum teams, Architecture, and XD. Responsible for P&L, Strategy, Roadmap, Prioritization and Support of the flagship Auto Physical Damage Appraisal and Workflow products generating more than $60MM in annual revenue. ● Spearheaded the successful launch of Mitchell Cloud Estimating, a SaaS Auto Damage Appraisal solution.− 3x YoY growth in adoption− 5x YoY increase in transactions − Secured a Tier1 5 year contract valued at $55MM● Successfully launched an industry first Automated Estimating solution based on Google Machine Learning Technology for vehicle damage estimation − Secured revenue of $2MM, and growing.● Led Product Strategy, Execution and Launch of an industry first OEM Collision Repair Network Enrollment Portal− Over 1000 applications processed since launch in August 2018− 12% conversation into new sales of Mitchell APD products leading to $130K+ in revenue● Led Product Strategy, Execution and Launch of Mitchell’s first E-commerce Platform that enables repair facilities to register, purchase and self-provision Mitchell’s product offerings.

San Diego, Ca, Us

Led a 4-strong team of Product Managers and Product Owners that manage development work across 8 Agile Scrum teams, Architecture, and XD. Responsible for product portfolio with $40MM in annual revenue. ● Championed the business case for funding the accelerated delivery of Mitchell Cloud Estimating platform to the market.− Funding was approved and business case was executed with a timely launch.● Led the business case and strategy for sun-setting legacy Mitchell Workflow Applications and successfully migrating users to the new Mitchell Cloud Estimating system.− Resulted in savings of approximately $3MM● Led the strategy and execution for Mitchell’s Rules Engine solution− Resulted in retiring a third party tool contributing to annual license savings of $140K● Negotiated partnerships to integrate with Usabilla and Walk-Me - Third Party Product Usage, Feedback and Training Tools− Increased “In-App Feedback” received through Usabilla by 18% after 12 months of use− Increased product performance through data driven defects and feature prioritization ▪ Increased Engagement by 45% within 12 months on key product features ▪ Reduced Technical Support Call volume by 60% within 12 months− Reduced the top call volume driver “how to calls” by 22% in one quarter through the implementation of Walk-Me● Defined the vision and product strategy for the Auto Physical Damage Parts Procurement Market ($200MM+ market). Presented recommendations to the Board on the business opportunity, “build vs buy” analysis, partnership options.− Board approved and funded a $4MM project with the recommended partner

San Diego, Ca, Us

Managed multiple scrum teams for product portfolio with $10MM in revenue by building roadmaps, setting objectives and writing clear requirements to ensure the teams operate efficiently and in-line with company strategy and vision. Worked cross-functionally with UX, Architecture and Account Management to ensure there is satisfaction with requirements both internally and externally● Created Mitchell’s Consumer Self Service First Notice of Loss Product Vision and Strategy. Conducted market/user research, competitive analysis, and pricing analysis. Created a business case, which was approved and funded. Created a product roadmap and wrote high-level and detailed requirements. Collaborated with Experience Design team to drive design validation through end user focus groups and usability testing. − Conducted 2 full day Design Sprints and 8 total Usability Tests which determined the product experience for the MVP launch● Rolled out WorkCenter Dispatch to 4500 users of Mitchell’s top Tier1 Insurance Customers. Through fast feedback and Scaled Agile Delivery, produced value added features and enhancements that improved overall NPS results− NPS Score increase from 33 to 66 post product rollout ● Launched Mitchell’s eGlassClaim, a First Notice of Loss Mobile Application− Resulted in savings of approximately $200K annually for insurance customers● Implemented a Product Management Governance Process across the Product Management Organization

San Diego, Ca, Us

Employee#3 for the startup responsible for marketing launch of the company. Planned and coordinated all marketing efforts for the company including market research, positioning and pricing strategy for the services provided. Once company was launched, I took over responsibility planning individual marketing efforts to develop unified marketing campaigns for customers. Once the marketing plan was developed, I oversaw various creative teams to ensure marketing goals were executed. • Coordinate and manage company’s marketing strategy: (competitor research, market research, pricing and product management). Track all marketing activities and measure effectiveness• Coordinate company’s and clients’ Internet marketing activities (web analytics, search engine optimization, social media, e-Commerce, email marketing, and blogs). • Interact and consult with clients regarding their marketing plans, creative briefs and overall marketing strategy. Negotiate pricing and terms with clients• Generate business opportunities through professional and dedicated prospecting. Generate leads and promote brand awareness by participating in regional networking events and tradeshows• Maintain a positive rapport and ensure client satisfaction and loyalty. Manage all client projects from start to finish (sale to final payment). Analyze project profitability, revenue, margins, bill rates and utilization• Manage all purchasing activities: (research vendors and freelancers, negotiate pricing and terms with vendors and coordinate P.O’s and billing)

• Posted ads for positions, screened resumes and candidates, interviewed, hired, and conducted new employee introductions and orientations. • Maintained employee files, records of employee vacations, sick time, performance evaluations, health benefits, 401(k) plan, etc. • Administered employee benefits, 401(k)/retirement plans, etc.• Researched labor laws, health insurance plans and other HR related information. • Developed and Implemented Customer Service Procedures and Handbook. • Managed the customer service representative and front desk receptionist• Planned, organized and coordinated company and employee events• Assisted with Inventory and Warehouse Management

• Assisted with day to day business operation including customer service activities, marketing/sales lead generation activities and purchasing activities• Assisted the VP of Marketing and the VP of Sales with special projects such as training seminars, corporate events, client visits, and overall client relationship management

Master Of Business Administration (M.B.A.), Marketing

Bachelor'S Of Science, Integrated Marketing Communication