Palani Raman Email & Phone Number

Chennai, Tn, In

Chennai, Tamil Nadu, India

• Expertise in Service Transition Program Management in line with Waterfall and Agile methodologies• Expertise in Service Transition Program Solution, Planning and Execution/implementation end to end and hand over to steady state smoothly• Executing Tool base Service Transition through TransIT tool with comprehensively managing end to end• Guide and enable Transition Team timely with best expertise knowledge in Service Transition, be focused with best for WIN/WIN approach along with customers

Chennai

• Expertise in Service Transition Program Management in line with Waterfall and Agile methodologies• Expertise in Service Transition Program Solution, Planning and Execution/implementation end to end and hand over to steady state smoothly.• Act as the single point of contact and escalation for all Service Transition related activities• Manage the transition and deliver within time and cost committed• Communicate the transition schedule and status to the engagement team, delivery team and client• Be accountable for Transition service quality and acceptance criteria • Responsible for cost management of the transition budget• Initiate and maintain all support documentation associated with the Service Transition• Provides team leadership on individual Projects/Programs. Insures Transition team is aligned to meet project goals with schedule, quality, and cost deliverables.• Assigns, schedules, reviews, and monitors project work to ensure that transition and transformation progress is within expected guidelines and is completed on time and within budget.• Manage the Integrated Transition Project Plan, tracking all pre go live work streams, including IT, tools and application deployment• Managed all customer/Internal Risks, Action, issues with resolutions (client and onshore, offshore) and maintain the RAIL (Risk, Action, Issue Log)• KPI, Performance measurement and Quality Gate at each Transition phase and reporting - service levels, customer complaints, RCA and Prevention• Hands on experience overall Transition Solutions end to end in Pre-Sales (RFX’s, Due Diligence, Transition, and transformation), and steady state operations.• Supported as well with Other Transitions in parallel for ITIL and Agile Base Service TransitionWorked on Transition solutions in Pre-Sales - Clients(RFX’s): Xerox, Fannie Mae, Yara, IMF, Russell Investment, EBRD, Scholastic, Life Time Fitness, Virgin Active, London Stock Exchange, Tele2, Baloise, Scotia bank, Ricoh, etc.

Chennai

2. Atos, Chennai, December-2010 to January-2016 Transition and Transformation(TnT) Services Management • Implemented and executed all type of Service Transitions (OTMM. CTMM, In-Flight, Exit/Out) end to end with followed by disciplined process and methodologies in-lined with ATOS Transition COE.• Overall TnT Program Responsibility which includes to track budget, effort, timesheet, execution, KPI• Coordinated with clients directly along with onshore and offshore, nearshore, vendors teams• Managing all External Issue / Risk resolutions (client and onshore, offshore)• Allocate prioritized tasks to team based on demand and supply • Reviews all Programs deliverables and conduct periodic status meeting/reporting (Steer co / monthly/Biweekly/Weekly) and also program level reports such as Invoice, KPI report, QMR Report, Operational Report, and also co-ordinate and conduct Quality Gates periodically • Participation of RFx’s and Due Diligence, Deal Solution in transitions, • Creating knowledgebase - KMS through Learnings and ensuring periodic updates incrementally, Clients(RFX’s): Renault, Volkswagen, Siemen TOPAS-CEE/NEW/SWE, Siemen-ECM, AM3, SAP-HANA, SIP, CUBIC, Nestle, Holland-Casino. AGFAReceived STAR awards

Chennai

1. Spirit Aero System: Manufacturing domain-Pre-sales, Transition and Steady State2. ABN-AMRO: Banking domain – Steady State3. Charles Schwab, Finance domain - – Steady State

Bangalore

1. Govt of Karnataka: Endowment domain - Pre-sales, Due Diligence, Transition and Steady State2. COMCAST: Telecom domain – Steady State3. Time Warner: Telecom domain -– Steady State4. MIS – Steady State

Diploma In Computer Applications, Computer Software Engineering

Mba System, Management Information Systems, General