Palash Bhatnagar Email & Phone Number

Jaipur, Rj, In

Jaipur, Rajasthan, India

Udaipur, Rajasthan, India

• Responsible for recording Company/Travel Agent Rates both in system and correspondence file.• Liase with Sales Department in regards to occupancy.• Monitor and coordinate group reservations activity with the Sales Department and Revenue Manager.• Lead the team and increase their awareness of revenue maximization.• Managed group reservations.• Regularly trained and guided the reservation team to enhance their skills and maintain the standard operating procedure• Strategize for city pressure date and effectively manage inventory• We as a team worked on ways to convert turn ways into sales• Assisted the revenue manager by maintaining PACE report and rate shop.

Switzerland

Planned operations to effectively cover needs while controlling costs and maximizing service.Worked with qualified chef to diversify menu with new offerings.Set and enforced performance and service standards to keepconsistent, high-quality environment devoted to customersatisfaction.Maintained sound financial footing by overseeing department profit,loss and budgeting.Developed unique events and special promotions to drive sales.

Sörenberg, Lucerne, Switzerland

Assisted in the planning and execution of various signature events such as Wedding, International Gala night, Cultural eveningsCollaborated with other departments and professionals to ensure that all events were planned accurately and executed accordingly.

Switzerland

Assisting and Managing the operational department in Front of the house and back of the house.• Experienced in handling and supervising other departments such as housekeeping, Bar, Coffee Shop and Restaurant.• Accountable for the training and coaching of students in front of the house departments and back of the house departments.

Park City, Ut, United States

Managing and prioritizing queue with Front Desk Team for prompt registration and managed communication process of alerting guest.Coordinated with departments concerned regarding room availability, special amenities and other guest preferences.Assisting guest in check in and check outs with proper 5-star and Forbes standards.Handled guest complain and other related problems and reports to MOD log book.Assist reception, concierge, cashier and Bell Desk during the busy time.Promptly and courteously handle reservation requests and process them according to Forbes standard.

Udaipur, Rajasthan, India

Responsible for leading the team in absence of Duty Manager and Training the employees, directing the work-processes, coaching and counseling the team members to ensure quality and efficiency.Preparing operational and financial records for the Manager.Coordinated with housekeeping for the room status for check in and check out guest.Interacted with the guest to ensure total satisfaction with the hotel services.Assist the daily maintenance of room inventory status to achieve the high level of revenue while maintaining the high level of guest satisfaction.

Udaipur Area, India

Covered areas such as Bell desk, concierge, reception, night auditing, reservation, hotel operator and airport representative.Ensure all cash and cash equipment’s are accounted for and balanced at the beginning and end of each shift.Assisting guest in check in and check outs with proper 5-star and LQA standards.Responsible for guest luggage to be delivered to guest on time by following LQA standards.

Udaipur, Rajasthan, India

Concierge

Manager In Training, Operations Management And Supervision

Master Of Business Administration - Mba, Hospitality Administration/Management

Bachelor Of Science (Bs), Hotel/Motel Administration/Management, A

Activities and Societies: Cultural Team Leader