Servicing and settlement of Life, Property & Casualty Insurance.- Managed Overseas transfers and Internal/External client interactions.- Verified client details and financial authorities using Mainframe IMS80/Bancs, Experian, Lexis Nexis.- Processed claims, amendments, cancellations, and reinstatements.- Conducted regular calls with onshore counterparts for updates, training, and feedback.- Trained juniors and resolved complex queries.- Claim processing of Insurance policies which includes amendments, cancellation, reinstatement , surrender and maturity as well as bank account details verifying and updation.

Managed end-to-end insurance claim processes for Ford India Pvt Ltd.- Provided expert advice and facilitated repairs for damaged vehicles.- Trained and certified technicians, GMs, BSMs, BPSAs, and customer care staff.- Excelled in creating comprehensive damage estimates and leading repair teams.- Consistently achieved and surpassed targets, contributing to the company's success.