Palash J. Email & Phone Number

Bengaluru, Karnataka, India

Bengaluru, Karnataka, India

1. Build and maintain strong relationships with customer stakeholders, resolving their day-to-day challenges in a timely and professional manner, while identifying new opportunities.2. Build a qualified pipeline through prospection, industry event participation, and marketing engagements.3. Continuously develop the existing accounts to ensure repeat business combined with a proactive focus on developing net new business opportunities.4. Develop and execute account strategy and roadmaps for a long-term relationship.5. Analyze and troubleshoot customer queries and report issues to the product/technical teams and work towards a resolution.6. Act as a subject matter expert and drive all best practices with the customer, document all account-related information, gather feedback, suggest enhancements, and develop detailed business requirements to represent the client in product prioritization cycles.7. Collaborate closely with sales, product, and engineering teams on a day-to-day basis to ensure that customers' needs are met and their experiences are positive.8. Lead the development and implementation of a communication strategy to keep both internal and external stakeholders informed and engaged.9. Provide regular updates to customers on their accounts and suggest any upcoming features that may benefit them.10. Conduct regular business reviews with customers to identify areas of improvement and ensure customer satisfaction.11. Lead sales operational efforts, analyze P&L, and strategize with project managers to increase revenue and margins of key accounts.

Pune, Maharashtra, India

1. Managed global learner support for a leading technology company, ensuring compliance with company policies2. Delivered effective solutions to common learner problems through the creation of standard operating procedures.3. Demonstrated excellent problem-solving skills, identifying, and escalating complex issues to the L3 team, while keeping all stakeholders informed and engaged throughout the process.4. Maintained a keen eye on issue resolution, tracking bugs and ensuring timely resolution to minimize disruptions for learners and maximize their learning experience

Bengaluru, Karnataka, India

1. Bridged the gap between the company and its selling partners, providing exceptional support to operational transactions through emails and calls.2. Created seller-focused standard operating procedures to resolve commonly encountered technical issues, demonstrating expertise in identifying areas for process improvement.3. Mentored and trained new hires using extensive knowledge and experience to upskill them and foster a culture of continuous learning within the team.

Bengaluru Area, India

• Collaborated with the content and product development team to drive and understand the changes in the product and sell the same to the customers.• Created animated educational videos for K-12 students using Adobe Creative Cloud Suite

Master Of Business Administration - Mba, Marketing

Activities and Societies: Member of the Alumni Committee Recipient of "Diversity and Merit" Scholarship

Bachelor Of Technology - Btech

Activities and Societies: Organised the National Technical Festival of MIT - Techtatva and National Cultural Festival of MIT - Revels.

Science