Communicating with executives, applicants and upper management regularly.Collaborating with executives and creating reports.Overlooking the daily functions of the business.Creating short and long-term operational goals.Suggesting improvements needed in different operations.

Flipkart is India's leading ecommerce marketplace offering more than 30 million products cross 70+ categories including Books, Media, Consumer Electronics and Lifestyle.Roles and Responsibilities :Handle queries of customers related to products, delivery, rates, refunds, returns etc.Delivering good customer service with great customer satisfaction feedback.Need to have the zeal to provide proper resolution to the customers over the phone and E-mail.Showing empathy and compassion towards the customers well over the phone.Should know how to excel and exceed customer’s expectations by going the extra mile. Worked on Smart Assist which is a CRM, where all the customer details related to the orders, payments, product details, offer details and more details were available in an informative manner.

Everyone has a passion, and we believe that it is too difficult for one to chase their dreams.So, Frontrow is building ecosystems around these passions including comdey, dance, music, cricket and other skill sets.Counselling individuals to identify their goals and requirements and suggesting them with the best suitable courses/ programs to " LEARN WHAT THEY LOVE ".Roles and Responsibilities :Conducting market research and identifying potential clients. Cultivating strong relationships with new clients, while maintaining existing client relationships.Maintaining client information in the CRM database. Working closely across departments to implement growth strategies. Developing and implementing sales strategies, client service and retention plans, and analyzing sales data to inform or update marketing strategies. Assist with drafting business plans, sales pitches, presentations, reference material, and other documents as required. Ability to manage multiple projects concurrently and meet deadlines. Identify new business opportunities and partners. Demonstrate strong interpersonal skills with the ability to engage effectively with various levels of management, staff, and clients.

Unacademy is an EdTech platform that empowers millions of students across India to prepare for school examinations and competitive exams and achieve their aspirations.Responsibilities:Take prospect from initial contact phase to qualified phase over the phone.Present product solutions virtually and close the leads.Generate revenue by counselling prospects and converting them to sales.Meet and exceed pipeline contribution goals.Respond quickly to assigned leads.Willingness to be measured by weekly and monthly metrics.Use and become an expert on the Customer Relationship Management (CRM).Education Technology, E-learning, Academic counselor, Sales and Marketing, Resolve learners problems, Providing Best subscription, Application Navigation, Report making, Customer Relationship Management, Payment Guidance, Offer Elaboration, Academic Suggestions

At Axis Bank, customer centricity has always been the foundation of our business. Our efforts to address the requirements of a diverse customer cross-section were powered by robust infrastructure, advanced technology. Responsibilities as a Digital Relationship Manager :Assisting the customers with their banking needs being the only point of contact for one financial year.Revenue generations through Cross Selling products & upselling products. Maintain good relationships with customers so that the business can maximize the value of those relationships. Customer Relationship and Follow-up. Maintenance of important Excel workbooks and daily reports. Cash Management and accounting. CASA management (Current Account /Savings account). Sourcing of New Customers to increase the business. Sales, Customer support, Loan disbursement, Credit card sales, Insurance sales, Application navigation, Rapport building, Narrating current offers and customer relationship management.