IT Services Management Analyst responsible for delivery of quality services to enable desired business outcomes using ITIL Service Management framework for managing IT enabled services.IT Service Management: Problem Management, Incident Management, Change Management, Configuration Management, Service Continuity Management, Capacity and Availability Management, Backup and RestoreCyber & Information Security: Penetration Testing, Vulnerability Management and Patching, User… Show more IT Services Management Analyst responsible for delivery of quality services to enable desired business outcomes using ITIL Service Management framework for managing IT enabled services.IT Service Management: Problem Management, Incident Management, Change Management, Configuration Management, Service Continuity Management, Capacity and Availability Management, Backup and RestoreCyber & Information Security: Penetration Testing, Vulnerability Management and Patching, User Access Management Risk Issue Management, Service Transitions Show less