Palash Chhaperwal Email & Phone Number

Bengaluru, Karnataka, India

Bengaluru, Karnataka, India

 Working on end to end implementations in parallel for multiple key accounts in India from Edtech, BFSI and Automotive sector. Closely working with the Product, Sales and Marketing teams of the client to gather their requirements and configure the CRM with the best possible solutions in the product. Establishing API integrations with client’s in-house IT systems and 3rd party vendors. Training the end users and business teams with multiple walkthroughs and presentations. Ensuring maximum user adoption by suggesting best practices and gathering end user feedback. Driving the project management and stakeholder management through weekly and monthly reviews.

Hyderabad, Telangana, India

• Leading a team of consultants on multiple projects for different global clients to automate their Cash Application.• Ensuring the successful delivery of the implementation and driving the PMO discussions on weekly and monthly basis as part of the project management.• Coordinating with other implementation teams like Collections and Deductions to ensure full proof solution delivery for the entire Accounts Receivables process of the client.• Enabling the consultants throughout the implementation to drive the configuration, Testing and Go-Live phases with the least dependency possible.• Sharing the feedback about new product requirements from clients with the Product Team that can add value to multiple projects after business analysis.• Coordinating with Customer Value and Customer Support teams for a smooth transition of the accounts from Consulting team to Support teams.• Creating and adding training documents about the product in the internal playbook repository.

Hyderabad, Telangana, India

• Understanding the client's Order to Cash process. Gathering the requirements from client’s IT team, business team, end users and any other stakeholders.• Driving the solution and blueprinting calls. Creating Design Documents based on the requirement analysis and Fit Gap sessions. Developing AS-IS and TO-BE flowcharts and diagrams to describe and layout logical operational steps.• Configuring and integrating the cloud software with client’s ERP (SAP, Oracle etc). Working with the product and technical teams for building custom enhancements.• Interacting with the client on a day to day basis, especially during the Testing and Post Go-Live phases to make sure all the functionalities are working as per the Design.• Winner of Quarterly Award of Applause - Q4 21 and consistent score of 100(TQVS) in all the projects implemented.

Hyderabad, Telangana, India

• Working on the end to end configuration of the SaaS product based on the requirement gathered.• UAT of all the business scenarios with the end users post their training of the cloud software application.• Go-Live and Post Go-Live support to the client.• Winner of Quarterly Award of Applause - Q4 20.

Hyderabad, Telangana, India

• Learning the product features through the self-learning training artifacts.• Assisting in the configuration of the cloud application based on the client requirements.• Winner of Quarterly Award of Applause - Q4 19.

Hyderabad, Telangana, India

• 1 month training about the Order to Cash cycle and how the business operations work in general from Accounts Receivables perspective• Learnt about the various steps involved in the process of sales and receivables starting from sales order to credits and deductions• Awarded 2nd place in the training batch of around 50 interns