Palash Chowdhury Email & Phone Number

Woodbridge, Va, Us

Baltimore, Maryland, Us

Mclean, Va, Us

• Evaluate current processes, procedures, and technology with an emphasis on identifying methods of improving effectiveness in providing support to customers.• Design & Develop report using SSRS & Power BI• Design & Develop workflow using SharePoint Nintex & Power Automates• Create a customer support service portal using MS Power Automates• Facilitate underlying infrastructure upgrades as necessary to stay on currently supported versions per the COTS minimum system requirements.• Develop and deliver training for each tool as necessary.• Expertise in managing, implementing, supporting, and training multiple PPM tools like Planview, MS Project.• Extensive experience in reviewing and analyzing Business Requirements and writing detailed Plans.• Demonstrated high-quality, results-driven, prompt, and professional customer service and support to instill confidence in technical advice and directions.• Strategized, defined, and streamlined PM processes for IT Organizations to manage IT projects and portfolios.• Acted as Planview Administrator’s point of contact. • Provided support to project managers.• Responsible for configuration changes, and strategic expansion of capabilities, according to the Client’s IT PMO roadmap.• Implement web parts, and custom web parts and developed SharePoint Environment including site collection, site template, list, and document libraries. • Improve on data quality / Have the teamwork with the user of Planview to check and verify that the project schedule and its metadata are up to date and current. Focus on the main data elements each time the PV Admin works with the user.• Improved productivity and enabled informed decision-making by providing transparency and visibility into IT project and portfolio management. • Ease of use with the application for the end user. How to make Planview a better product today, than yesterday on how it can be leveraged by the PM/RM in daily use.

Mclean, Va, Us

• Manage day-to-day operations including managing and organizing a customer database • Evaluate current processes, procedures, and technology with an emphasis on identifying methods of improving effectiveness in providing support to customers.• Design & Develop reports using SSRS and Power BI• Design & Develop workflow using SharePoint Nintex & Power Automates• Create a customer support service portal using MS Power Platform• Facilitate underlying infrastructure upgrades as necessary to stay on currently supported versions per the COTS minimum system requirements.• Develop and deliver training for each tool as necessary.• Deliver and where possible enhance help desk support to the end user community.• Track & report metrics on service requests and training delivery• Acknowledge, evaluate, and appropriately handle incoming calls and emails• Demonstrated high-quality, results-driven, prompt, and professional customer service and support to instill confidence in technical advice and directions.• Act as the primary provider of technical support to application issues to Executive/Financial Level customers.• Lead Migration from the legacy SharePoint 2010, 2013, 2016 site collections & Solutions.• Customize SharePoint Site out-of-the box.• Install, configure, and maintain SharePoint sites and workflows. • Improve on data quality / Have the team work with the user of Planview to check and verify that the project schedule and its metadata are up to date and current. Focus on the main data elements each time the Planview Admin works with the user.• Ease of use with the application for the end user. How to make Planview a better product today, than yesterday on how it can be leveraged by the PM/RM in daily use.• Implement web parts, and custom web parts and developed SharePoint Environment including site collection, site template, list, and document libraries. • Create automation using Microsoft Power Platform.

Us

* Manage day to day operations including Manage and organize a customer database * Provides on-site and remote technical service support, installation, configuration and problem resolution in PC /Network environments.* Managed systems configuration and maintenance, problem troubleshooting, planning and directing upgrades, and testing operations to ensure optimum system functionality* Led several projects through integration of ERP with web-related applications of Java, JavaScript, HTML, DHTML, and XML* Created and maintained database, menu systems, Web pages and hyperlinks to documents on the Internet* Designed and developed multi-user relational database applications and data collection procedures* Performed database design, analysis, coding, and testing of programs for various batch and on-line functions as well as unit and user support, acceptance testing, screen generation, system maintenance, production support and documentation* SQL Development – ability to write and troubleshoot SQL Code and design (stored procs, functions, tables, views, triggers, indexes, constraints) * Worked as development and production support DBA for SQL Server 2012 * Involved in Data Migration from SQL 2008 R2 to SQL 2012. * Advise customer of software and hardware options and best practices, offer add-on sales to products and services when appropriate

Lisle, Illinois, Us

* Manage day to day operations including Manage and organize a students and teachers’ database * Created and maintained an environment allowing and encouraging students to make discoveries, solve problems, and think independently* Provides on-site and remote technical service support, installation, configuration and problem resolution in PC /Network environments.* Provides technical support to students and teachers on operational or maintenance aspects of system equipment and serves as customer contact on technical and service related problems.* Act as the primary provider of technical support to desktop and laptop computer users for hardware, OS, and application issues to Executive/Financial Level customers.* Monitor and update help desk incident tracking tickets for purposes of demonstrating compliance with issue response and resolution, Service Level Agreements, logging daily activities and documenting solutions.* Function as primary point of contact and communication with customer from assignment of ticket to successful resolution of issue, including scheduling work and keeping customer aware of work status and solution progress.* Evaluate current processes, procedures, and technology with an emphasis on identifying methods of improving effectiveness in providing support to customers.* Acknowledge, evaluate and appropriately handle incoming calls and emails * Demonstrated high quality, results-driven, prompt, and professional customer service and support to instill confidence in technical advice and directions.

Bachelor'S Degree, Technology Management

Bba, Business Management And Finance