Parisa Alaviani Email & Phone Number

Tehran, Iran

Tehran

Tehran-Iran

• Joined ADFA, an IT service and solution provider, as IT project Manager. I have assigned as project manager to Mobinnet, one of ADFA’s clients where I am responsible to:
• Manage and monitor a team of 9 Help Desk and admin who are responsible for support and maintenance all IT services of Mobinnet
• Engage with stakeholders at all levels to review every aspect of projects and prepare required documents and reports
• Identify key issues within IT department and provide action plan to… Show more Joined ADFA, an IT service and solution provider, as IT project Manager. I have assigned as project manager to Mobinnet, one of ADFA’s.
• Identify key issues within IT department and provide action plan to improve or resolve them Show less

Slough, United Kingdom

• Joined HDS as a storage consultant trainee in a 6 week intensive training followed by a 3 month mentoring period and getting involved in real world projects with some of HDS clients. The training contained both soft.
• Soft Skills: Time management, teamwork, presentation skills, and business ethics.
• Technical skills: Technical training covered all aspects of storage management, maintenance and implementation of Hitachi enterprise products (VSP, USP V, and… Show more Joined HDS as a storage consultant trainee in a.
• Technical skills: Technical training covered all aspects of storage management, maintenance and implementation of Hitachi enterprise products (VSP, USP V, and USP VM), such as:- Dynamic provisioning, LUN management.
• Projects: I was involved in couple of projects delivering a high level of consulting (e.g., VMware RDM migration, Windows cluster migrations, and Hitachi Tuning Manager software configuration) to HDS clients, including.

Tehran- Iran

• Missing the more hands-on computing environment, I moved to this, the largest internet service provider in Iran. I initially joined as a service desk technician, and was promoted after six months to the role of service.
• Technical support: as team lead, I handled ‘tier 3’ (most complex / high priority customer) technical customer queries in addition to handling all escalated… Show more Missing the more hands-on computing environment, I.
• Technical support: as team lead, I handled ‘tier 3’ (most complex / high priority customer) technical customer queries in addition to handling all escalated complaints.
• Team leadership: managed the training and work scheduling for the team, ensuring throughput of queries within time and quality constraints, and appraised and reported on individuals’ performance against agreed targets.
• Quality assurance: I also conducted regular, random quality monitoring to ensure quality levels to agreed KPIs – eg technical knowledge, professional manner, call re-directs. Show less

Master, Mba

Activities and Societies: MBA project: A framework for successful ITIL-based service management implementation; this was a live.

Bsc, Electronic Engineering