Yazwand Palanichamy Email & Phone Number

Toronto, ON, CA

Toronto, Ontario, Canada

• Provided advisory expertise to C-suite clientele in the Environmental, Social, and Governance (ESG) vendor landscape, customer experience (CX) enabling technologies, and other affiliated software market spaces.
• Achieved consistent CSAT/NPS metrics of 9.48/10 across 150+ analyst calls per annum. Core skillsets demonstrated during client advisory engagements include requirements gathering, business process improvement, vendor.
• Managed and led a team of 4-5 junior research analysts (RA) in completing various vendor technology research project client requests. Coached junior RA team members on software procurement methodologies, market.
• Provided subject matter expertise and feedback to other departments across the Research Division and partnering divisions outside the core research department, such as Sales, Public Relations & Marketing, etc.
• Helped build high-quality client advisory PPT deliverables and assisted in the successful delivery of C-level presentations and engaging workshop presentations to C-level clientele.

Toronto, Ontario, Canada

• Balanced against a set of user story requirements, I research and develop custom vendor market analysis reports for B2B enterprise organizations operating across varying industry verticals (e.g., Higher Education, Oil.
• Supported Info-Tech clients with strategic advisement on 'Software-Selection-as-a-Service' (SSaaS) engagements to help expedite their technology vendor sourcing processes and streamline their procurement of (primarily).
• Nominated for several key X-Factor award recognitions for contributions toward quality of research and leading numerous successful client consulting projects and research advisory engagements. ⭐Highlighted Achievement.
• Developed a market research analysis report of key software vendors requiring viable options to streamline HBS’s vendor procurement and sourcing initiatives for a new digital case study authoring tool.
• Provided research insights including a well-researched vendor market analysis report, conducted a deep contextual scan of the vendor market space, and proposed two priority and one alternative vendor candidate for the.
• Continued to support HBS’s transition towards a new digital case authoring software platform byleveraging Info-Tech’s Rapid Application Selection Framework. Played an integral role in HBSrenewing and upgrading their.

Toronto, Ontario, Canada

• Developed client advisory reports focused on software selection guides for various CRM, Martech, and other customer experience-focused technologies.
• Provided highly impactful client advisory sessions to (primarily) C-suite level clientele on general software selection strategies and developed research blueprints for various hot topics in IT advisory. For instance.
• Supported the development of various research projects and assisted in several highly impactful vendor outreach campaigns. Participated in several analyst vendor briefings across various software category areas (e.g..

Toronto, Canada Area

• Supported the development of research projects with 10+ principal investigators and faculty professors by providing the necessary support for academic research activities. Activities included (but were not limited to).
• Spearheaded project-management related tasks for principal investigators, graduate students, and undergraduate research assistants by monitoring research project budgets, managing the scope of research project.
• Employed strategic and efficient data analysis techniques using statistical management software (e.g., IBM SPSS) to best support the streamlined and timely attainment of research project deliverables.
• Managed on average 3-5 undergraduate research associates per semester (maintained records on assignment completion, acted as liaison/mediator between undergraduate students and faculty researchers).

Toronto, Canada Area

• Primary duties consisted of teaching, grading assignments, and proctoring exams across several lower-level, intermediate, and advanced ITM/Business Management courses. Including but not limited to:🟢(ITM 100).
• Additional duties consisted of preparation for classes, preparation of written or audiovisual materials; revising and maintaining course-related material; attending lectures; serving as tutors, leading discussions and.
• Personally supervised and taught class sizes ranging from 60-120 students during lectures and computer lab teaching sessions.
• Held team advisory sessions with 4th-year Business Technology Management (BTM) capstone project students, and consulted with students on effective project planning initiatives, best practices on how to secure clients.

Toronto, Ontario, Canada

• Assisted with the safeguarding and procurement of highly confidential examination documents (at times organizing around 200-300 examination booklets) by effectively maintaining inventory, logs, and testing files at.
• Monitored and participated in the administration of written tests, performance tests, and interviews.
• Performed general clerical support duties such as answering phones, processing correspondence details, maintaining examination files, and answering emails.
• Answered student's questions surrounding examination procedures in a tactful and courteous manner while enforcing principal examination rules and procedures.

Toronto, Canada Area

• Identified key operability and business process improvement issues within Coca-Cola's Verizon Connect FMS (Fleet Management Software), as a means to improve the logistical planning and operational efficiency.
• Supported business process improvement initiatives from initiation through completion. Helped assess key business process models, gathered key business requirement definitions, formulated cost estimations, and devised.
• Participated in numerous project demo sessions with 5 Fleet Management consultant companies to determine the most feasible functional features to implement within Coca-Cola's FMS platform (i.e., user group creation.
• Successfully analyzed proposed FMS vendors and provided a final recommendation (i.e., Azuga FMS) using a variety of systematic decision-making project management approaches (e.g., cost-benefit analysis, risk.

Toronto, Canada Area

• Tested and validated new developments concerning the operation and use of client-facing and back-end banking applications (e.g., Fiserv DNA Core, Dynatrace). Prepared and ensured the transfer, the development of.
• Worked with various (Information Technology Service Management) ITSM tools (e.g., Salesforce Service Cloud, BMC Remedyforce) to monitor status updates on incident support tickets and escalated high-priority incident.
• Worked with on average (3-5) quality assurance (QA) analysts on a weekly basis to assist with testing and monitoring operational issues on core banking systems.
• Analyzed impacts on applications and issued recommendations to secure the IT environment for various clients and thereby prevented problems with troubleshooting.
• Attended change advisory board (CAB) meetings and assisted with planning and coordinating health checks on banking applications, scheduled implementation plans, and closely monitored validation plans on change requests.

Toronto, Canada Area

• Supported catering and banquet managers with the development of weekly kitchen temperature logs for maintaining effective health and sanitation standards.
• Acted as liaison between senior catering management staff and student workers. Ensured the continual enforcement of optimal catering standards by maintaining compliance with University-wide food safety regulations.
• Maintained effective interpersonal communication with 20+ kitchen staff members during catering events involving menu requests, changes, inventory management of available products, or managing other sensitive client.
• Demonstrated effective document management skills and filed general cash register reconciliation reports by coordinating regular financial auditing activities.
• Participated in stock-taking and physical inventory counts at select Tim Hortons locations on campus and other campus-wide food servicing outlets.

Toronto, Canada Area

• Instructed on average 5-10 student colleagues per semester in various undergraduate Business Management and ITM focused courses, including but not limited to, Business Statistics, ITM Database Design and Networking.
• Consulted and provided detailed lesson plans to students in the BTM program at Toronto Metropolitan University to further develop and hone their academic knowledge.
• Monitored student progress across various projects and assignment deliverables. Provided appropriate feedback to resolve student doubts with project guidelines.

Master'S Degree, Management Science, 4.11/4.33 Cgpa

Activities and Societies: MScM Graduate Peer Advisory & Mentorship Program Graduate Teaching Apprenticeship Research Associate Americas.

Bachelor'S Of Commerce (Bcom), Business Technology Management (Btm), 2 Year Cgpa (3.70/4.33)

Activities and Societies: Council Member with Toronto Metropolitan Universities (TMU) ITM School of Council committee Peer note-taking.