Working in IT as a Sysadmin since 2005, I've decided to use all my accumulated knowledge to try to foresee the unpredictable.

Providing specialized technical support for IT or technological incidents reported by users or to the complex nature of service requests that require special expertise. Carrying out specialized activities of installation, configuration and upgrade of equipment or software that require special expertise. Analyzing request, conducting investigations, initiating diagnosis and documenting problems. Resolving incidents or processing service requests according to established standards and route them to another expertise specialist, when required. Ensuring a high level of customer service with users and stakeholders. Identify and communicate opportunities for improvement and make the implementation of these changes. Developping tools to increase the efficiency, performance, security and stability of technological environments. Writing and maintaining documentation related to technical support.

Deployment and configuration of Windows physical and virtual servers in 3 client's sites. Management and configuration of VMware virtual servers over VSphere 4.1. T1 and T2 administration of over 500 servers. Network configuration of servers NIC for different VLANs, setting up NLB configuration, configuration of NIC teaming. Installing and configuring Microsoft Cluster on Windows 2008 R2. Server management console via McAfee EPO. Active Directory configuration of new servers added to the field. Setting up new environments for different client projects. Writing documentation related to the different environment implemented. Adding / removing DNS entries as needed by client project. Scripts development for tasks administration optimization. Windows system restoration under Networker Client 7.6.3.

Deployment and configuration of physical and virtual servers within the 3 sites of the client. Network configuration of servers NIC and HBA card, configuration of NIC teaming on different VLANs. Management and configuration of VMware virtual servers via VSphere 4.1. T1 and T2 administration of over 500 servers. Hardware Incidents management of the Windows and Unix Servers. Administration of the servers backup schedule and restoration under Networker Client 7.5.2. Scripts development for tasks administration optimization.

Windows system administrator.. Installation and configuration of Windows server.Installation and configuration of users workstations.Configuration and administration of servers anti-virus (Symantec 10.0 Corporate Edition.) Installation, configuration and administration of Active Directory, DHCP and DNS. Configuration and administration of the backup schedule (Backup Exec 8.5)