Organization of the different operations and services offered to vessels (safety inspections, supply of material, technical support and repairs), acting as contact point between client, suppliers and port agents. Management of human resources. Administrative support to the technical department. Responsible for billing.

Customer Service tasks and complaints and incidents management. Support and coordination of the different hotel departments (HK, F&B, Reception and Technical dept.) Groups and VIP follow up. Responsible for satisfaction indexes. Supervision and coordination of any event held in the hotel (conferences, meetings, weddings, concerts.)

Strategical development of the entertainment area within the Marjal Group. Coordination of teams (animators, dancers & technicians). Planning and execution of the animation program, shows & special events.Budget control. Mangement of events.

Coordinating onboard operations of the Children Animation department, with operational responsibilities and control management. Selecting, managing, supervising, monitoring and evaluating the following onboard positions: Chief Children Animators, Children Animators, Teen Animators. Developing the children and teen Product Plan as well as the theme evenings fleet – wide and on a season basis. Coordinating with the various vendors all the required supplies needed for the season. Developing all policies and procedures needed for the children's program as well as all the necessary forms. Providing feedback to the Technical Operations Department to improve the children's area on new builds.Coordinating together with HR department the staff rotation based on the various product/ itineraries requirements. Ensuring that the staff manning is respected fleet wide. Monitoring together with HR department prospective children animators with potential to become head departments. Collaborating with the Revenue Department in order to maximize all the revenue activities of the department.Direct responsible of the Revenues generated by the various children activities. Controlling on a weekly basis the revenues generated from the above mentioned activities.

Assigned as project leader on newly business plans: managing all created procedures and designs; overseeing, coordinating, implementing and executing the project throughout completion of the entire process; supervising timings, budgets and reports. Corporate manager of the Assistant Cruise Director and International Hostess positions on board. Total Quality Department: Customer Satisfaction Analyst.

Supervising and managing entertainment department of Iberocruceros fleet. In charge of the scheduling of shows and artists, bands casting, animation teams (adults & children) , cruise direction, daily and night activities, TV programming, events and parties on board. Human resources management. Responsible for making and accomplishing annual entertainment budget and monthly forecast control. Accounting and invoicing. Suppliers selection and follow up.

In charge of the coordination of all entertainment department of Iberocruceros ships. Responsible for the planning and execution of the program on a cruise basis, according to pax tipology and profile. Administrative support to the Hotel Operations Department.

Cabin Crew based in Palma de Mallorca.

Public relations and customer care service department. Management of complaints, organization and coordination of marketing corporate events, welcome and follow up of new costumers.