John Palinkas has extensive experience as an Enterprise Leader and Consultant which have allowed him to develop a deep understanding of what is required to successfully evolve an organization into a Digital Enterprise. Although technology and process play an important role, true and lasting change is driven from a behavioral and cultural perspective.John was one of the founders of AT&T Solutions, which grew to a $5 billion dollar outsourcing organization in less than four years. In addition to leading numerous multiple million-dollar outsourcing and managed service engagements for dozens of Fortune 500 companies, John was the Chief Architect of AT&T Solutions’ $5B acquisition of the IBM Global Network. After leaving AT&T, John served a Director at two consulting companies and British Telecom. John initially joined the Institute to support an ITIL engagement. A few months after the engagement concluded, the client requested John lead the implementation of the recommendations from the assessment. He spent the next two years creating change methodologies based on behavioral and cultural modification. As Managing Partner, John leads the development of the of The Institute’s strategic direction and handles all financial, legal, partnership and infrastructure matters.John served on the Boards of Hillsborough Economic Business Development Commission, Enright Melanoma Foundation, Society for Information Management (SIM) – NJ Chapter, and the NJ itSMF LIG.