Pallabi Dash Email & Phone Number

India

Spearheaded operations for background verificationservices, overseeing a team of 75+ remote users andensuring timely completion of verifications for 800+ clientswith a <3% UTV rate. Implemented streamlined workflows and training programs,achieving and surpassing 98% TAT while maintaining anaverage team productivity of 102%. Orchestrated and delivered 10+.

India

Designed and implemented SOP’s for B2C e-commerce services, contributing to a 3.5%quarterly revenue increase and achievingbreak-even within 6 months. Managed social media profiles for in-housebrands, maintaining an average rating of 3.8 onFacebook and 4.2 on Play Store. Implemented data-driven optimizations toreduce parcel rejection rate by 38%.

Nagpur, Maharashtra, India

 Led a team of 75+ members handling email, chat, andrisk management for a fintech based process,maintaining an 85% TAT even during challengingperiods. Improved service delivery KPI’s by 15% through rigorousanalysis of team performance data and implementationof process enhancements. Fostered a culture of continuous improvement andinnovation, resulting in.

Bengaluru, Karnataka, India

Demonstrating exceptional leadership and operationalexpertise. progressing from Associate to Quality Analystand then Team Lead within 2 years. Managed a 100+ member team across 7 social media sub-brands, email, WhatsApp, and live chat, while supportingthe calling team as needed. Maintained consistently high TAT’s (95% for email, 100%for social media) and.

Gurugram, Haryana, India

Postgraduate Degree, Business Administration And Management, General

Bachelor Of Science - Bs, Information Technology