-Managed day-to-day schedule of trainer(s).-Acted as first point-of-contact for potential clients; promoted trainer offerings; anticipated client needs and explained appropriate options. -Typed personalized client contracts and schedules; briefed trainers of client special needs. -Provided Progress Reports and continued follow-up service with clients to ensure the highest level of satisfaction. -Maintained a high level of confidentiality with client data. -Utilized QuickBooks for bookkeeping needs. -Developed organized file system to track client records.

-Supervised front desk operations to ensure that all guests received superior customer service from hotel staff. -Corrected guest issues promptly with knowledgeable and friendly service. -Created and optimized employee schedules to secure proper coverage for all shifts. -Developed lasting relationships with guests that built loyalty and drove hotel revenue. -Oversaw cash and credit card payment transactions at the front desk. -Efficiently met business targets to provide streamlined operations performance. -Developed employee handbook, detailed job descriptions and workflow plans to formalize operational systems and procedures. -Oversaw problem resolution to increase CRM and bolster overall client satisfaction.

-Directed customer communication to appropriate department personnel. -Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence. -Sorted and distributed business correspondence to correct department or staff member, reducing dropped communications and enabling faster responses to key requests. -Completed accurate and efficient data entry and database updates to support business operations.-Reduced physical document storage 10% by scanning and eliminating outdated records.

-Maintained confidentiality of bank records and client information and exceeded customer service satisfaction ratings.-Input statement information, reconciled accounts and resolved discrepancies.-Researched client wills and estates to close accounts according to Texas State Probate laws.-Organized records for trial, preparing bank statements and supporting documentation as per subpoena requirements.-Provided administrative support and conducted research to assist senior bank VP in subpoena response.-Maintained detailed records in SharePoint.-Performed administrative tasks such as copying, scanning, and mail sorting on daily basis.

-Facilitated front desk operations for high-volume hotel in busy tourist area.-Efficiently coordinated multi-line phone system and in-person guests, providing superior customer service in every interaction.-Monitored reservations to track incoming parties and special events.-Explained and pointed out property details to patrons, including dining areas, pool, and fitness center.-Exceeded room revenue goals without compromising quality of service.-Posted room charges such as food, liquor and telephone calls based on individual customer actions.-Balanced accounts and conducted nightly audits to keep bookkeeping current.-Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.

-Reduced loss ratios through fair and prompt processing of claims.-Adhered to company and insurance client's guidelines in claims processes, estimate writing and claim closures.-Analyzed first reports of loss and underlying file material to determine if claim was suspect.-Facilitated vehicle repairs, roadside assistance, and towing service if needed.-Contacted injured parties and legal representatives to negotiate final settlements for claims.