-Manage a portfolio of clients, acting as the main point of contact for all their financial and mortgage-related needs.- Significantly contributed to boosting brokers' revenue by optimizing and motivating my loan processing team, resulting in expedited loan processing and enhanced profitability."-Collaborate with internal teams, such as loan processors or financial advisors, to ensure a smooth and efficient onboarding experience.-Assist Broker Clients by providing constant updates to brokers on the VA performance, ensuring effective communication."-Monitor the progress of the loan processors, ensuring that all tasks are completed on time and accurately. I oversee offshore team performance to ensure strict compliance alignment.- Work closely with the Training & Quality Manager to oversee staff performance and ensure the VA's are meeting broker client requirements."-Conduct research and analysis to stay updated on the latest developments and best practices in the field.-Train and mentor team members to enhance their understanding and proficiency in the Finance Industry.-Review and validate documentation, reports, or deliverables related to the subject matter.-Identify opportunities for processing improvements or innovations.-Proactively identify new opportunities and leads to expand the broker's client base and drive revenue growth."

-Communicate with clients via email or phone to gather basic information and understand their needs, using the CRM system for record-keeping.-Utilise the Bank Servicing Calculator to assess the borrowing power of clients based on their financial details.-Prepare detailed Submission notes for the bank, explaining the complete application on behalf of the broker.-Update the CRM system and move the application to the Apply Online portal (AOL) for further processing.-Coordinate with clients to send necessary documents for their signatures, following broker instructions and consent.-Submit the completed application to the banks for review and approval.-Manage any additional documentation or information required by the banks, taking charge of the process.-Prepare necessary documents requiring client signatures and ensure their completion in the presence of the broker.-Handle all follow-ups with the banks to monitor the progress of applications.-Act as the file owner for all applications submitted, taking responsibility for answering queries raised by assessors.-Conduct compliance checks on each file to ensure adherence to relevant regulations and requirements.-Provide training and quality checks for new staff joining the team.-Assist in creating training manuals to facilitate efficient on boarding and crisp understanding of processes.

-Conduct market research and analysis to identify trends, customer preferences, and opportunities in the food industry.-Collaborate with cross-functional teams to develop and implement new food products or improve existing ones.-Conduct feasibility studies and cost-benefit analyses for potential projects, taking into account sales projections and potential ROI.-Develop and manage project timelines, budgets, and resources, with a focus on optimizing sales outcomes.-Provide insights and recommendations on pricing, packaging, and branding strategies.-Conduct competitive analysis to identify strengths and weaknesses in the market.-Support in building and maintaining relationships with clients, suppliers, and stakeholders.-Monitor project progress and prepare regular status reports for management.-Conduct post-project evaluations to measure success and identify areas for improvement.

-Support data collection and analysis for risk assessments.-Assist in identifying operational, financial, strategic, and compliance risks.-Conduct research on industry best practices and emerging risks.-Prepare documentation, reports, and presentations for clients.-Contribute to risk management projects and policy development.-Engage with clients and participate in meetings.-Ensure the quality and accuracy of work produced.-Stay updated on compliance regulations and industry standards.-Participate in training and continuous learning opportunities.-Collaborate with team members and share insights.-Assist in project management and problem-solving.