Pallav Kumar Email and Phone Number

Microsoft Purview - Data Loss Prevention

MakeMyTrip Group is India's largest online travel company Responsible for product management of Bus line of business on all channels - mobile apps and desktop.- Responsible for building quarterly roadmaps, breaking the roadmap into sprints, aligning the stakeholders and executing the sprints with engineering and design to ship the product features- Assured users regarding safe travel by communicating safety guidelines, followed by Bus operators, in the booking funnel- Saved costs by optimising sales promotion through user cohorts built in real-time and leveraging past transaction history- Increased desktop conversion by ~20% by improving UX, ease of finding the best suited bus and using Ratings & reviews to build persuasions- Reduced unavailability by helping the user to book the next best option if bus not available for the searched route and date- Increased insurance attachment rate by ~25%- Implemented self serve flows to enable the user to view bus location or manage the trip amendments

HeyMojo is a Saas platform for building AI enabled chatbots that can be deployed on Messenger, Website, Landing Pages and other messaging mediums.Businesses use HeyMojo to automate lead acquisition, qualify leads, provide instant responses and increase user engagement. Agencies leverage HeyMojo's white labeled platform and integrations with popular CRMs to offer complete solutions to their clients.We helped 100+ businesses & agencies across the globe in travel, hospitality and other industries in automating their lead acquisition process.Funded & supported by: Techstars Metro Accelerator, Oracle Hospitality Accelerator, BITS Sparks Angels, GSF Accelerator

Knowcross develops enterprise SaaS products for the global hospitality industry. With customers in 40+ countries, its products help hoteliers in managing guest experience efficiently and increasing team productivity. My responsibilities included: - Translating business requirements to user stories for the engineering team- Working closely with engineering and design teams to fulfil the business objective- Sprint planning and fulfilment using Agile Methodology- Collaborating with sales and account management teams to translate customer expectations into product features- Building a product roadmap to match the short and long term business goals. The analysis included competition research, customer-focused vision and inputs from key stakeholders- Hiring for product and engineering roles

- Delivery team member of Sabre's flagship product - Flight Plan Manager-Responsible for understanding the business requirements and technical issues to solve complex business problems using differing technologies and systems views across multiple functional domains (within Sabre and between Sabre and its customer)-Serve as conduit between developers, architects, designers and with external and internal customers.-Confirm & approve business and functional readiness for system implementations. -Be the point of contact in the Delivery team for other internal teams such as Solutions/Development to articulate/clarify functional requirements/issues regarding specific customer implementations.-Independently manage customer implementation projects & consistently deliver high-quality services to customers.

-Responsible for leading development initiatives, following Agile methodologies, for Travelocity Global & its white-label partners and mentoring a team of associates. -Major projects:#Built SOAP webservice request for purchase transaction of third party insurance.#Implemented a functionality in web-application for Cruise line of business wherein customers could share their itineraries with their friends & relatives resulting in better marketing and increased bookings. #Co-ordinating with Travelocity Product team and Sabre Cruises and troubleshoot the vendor specific issues on priority basis.#Analyzed customer feedback reports & metrics to determine failures on checkout path for all lines of business. Pitched the business case to the product team and got the project approval for revamping the UI & algorithm of login section for new and existing users. The effort resulted in 60% reduction in login failures.#Responsible for analyzing live site metrics and coordinating with the concerned teams across US & India in implementing quick resolutions for high priority issues. Worked with the business & technology teams of third party payment gateway vendor to bring quick resolutions for payment failure issues. #Developed a tool to facilitate marketing team to generate upto 5 million promotional codes in 6 hours and reduced the cycle time by 80% using JAVA multi-threading.#Owner of a mid-tier service for retrieval of itineraries & was responsible for its enhancement & maintenance. Migrated the service to Spring framework.-Awards/ Achievements #High Performance award in Q4, 2012. #Recognized as high-potential employee by the Senior Management. Inducted in a cross-functional strategic team to work on increasing the conversion ratio.

-First member of site optimization team in Bangalore. -Responsible for development & enhancement of web-application for Travelocity Global. Application built on Java Struts MVC framework. Front-end built on jsp & javascript/jQuery.Major projects-#High-impact & critical issues resolved in booking path of all lines of businesses such as air, car, hotels & packages. #Upgraded the webservice response of loyalty programs partner resulting in 30% increase in conversion. #Resolved the issue of over-refund on cancellation page for a white-label partner increasing annual cost savings. #Single-handedly enhanced the checkout pages & confirmation emails to display check-in airline details across Travelocity to enrich customer-experience.#Enhanced the error-handling algorithm to efficiently handle failure scenarios on booking confirmation page resulting in increased revenue and better customer-experience.

-Developed web-application in ASP.net framework using C# to:#Provide latest currency exchange rates to business users.#Enable business team to add new hotel suppliers to the database. Reduced dependency on development team and reduced the cycle time by 75%.