Pallav Kumar Email and Phone Number

• Managing and validating project scope and design/review specification documents to track progress and roadmap.• Manage the technology team interface, liaising with technology teams continuously to ensure clarity on business requirements, and working with development leads to ensure business requirements are met in solutions design, development and delivery• Risk management, prioritization and best practices implementation.• Configuring and troubleshooting Cisco switches, routers and Palo alto Firewalls• Replacing end of life switches for around the globe sites of SCJ. Responsible for creating HLD/LLD and implementation plan for Replacement of end of life network and security devices.• Coordinate with the service providers / vendors for Lease line to resolve network related issues.• Configuration, Implementation, Troubleshoot, Upgradation of networks devices (Cisco (2911, ISR4000, ASR1001), Switch (3560,4500X , 9000) Palo Alto, F5 as per the requirements. • Assess and implement alternate methods and procedures to reduce Network errors and Network downtime.

• Managing client SC Johnson network infrastructure around the globe.• Packet filtering and state full behavior, transparent firewall, Contexts (virtualization), High availability, NAT/PAT, Static NAT/PAT, NAT exemption, Modular police framework (MPF).• Cryptography & VPN fundamentals, IKEv1, IKEv2, PSK, PKI, Site-to-Site VPN, Remote access VPN, SSLVPN (Any connect),• Palo Alto - Network Zones & Policies, Panorama, User-id based filtering, Traffic segregation, Web Filtering, Application Filtering, Active/passive authentication with AD integration.• Central management of over 50 firewalls via Panorama• Upgradation of Palo alto on recommended PAN OS and maintenance of firewall.• Part of HCL global panelist list for hiring process of network security engineers.• Manage the technology team interface, liaising with technology teams continuously to ensure clarity on business requirements, and working with development leads to ensure business requirements are met in solutions design, development and delivery• Configuring and troubleshooting Cisco switches, routers and Palo alto Firewalls• Replacing end of life switches for around the globe sites of SCJ. Responsible for creating HLD/LLD (on VISIO) and implementation plan for Replacement of end of life network and security devices.• Configuration, Implementation, Troubleshoot, Upgradation of networks devices (Cisco (2911, 3825 ,3955,2811), Switch (3560,4500X ) Palo Alto, F5 as per the requirements. • Assess and implement alternate methods and procedures to reduce Network errors and Network downtime.• Upgrading IOS version for all devices regularly to mitigate the vulnerability.• End of Life Project- Working on LAN and WAN Refresh Project which includes replacement of end of support hardware of Cisco.• Creating Bill of Material and Estimate on Cisco Commerce (CCW) Portal as per customer requirement. Uploading the hardware and software parameter on CCW portal.

• Managing team and handle their escalation.• To did joint troubleshooting with Service Providers (Verizon, BT, AT&T, GTT, Telstra, ect. as well as OEN supplier (JTAC, Cisco TAC, Palo alto TAC)• Checking traffic on Paloalto firewall & Juniper net screen.• Troubleshooting & managing BigIP F5 LTM Load balancer: Configure pool, profile, Mapping pool member, SSL certificate regeneration and troubleshooting. • Taking interviews and involve in hiring of NOC engineers.• Maintaining Roster and team engagement.• Responsible for handling team and providing WAN and NS support to Ericsson users around the globe.• Coordination with local support and providing assistance to them for resolving customer end issues.• Actively working on backlog and long pending issues to mitigate them.• Provide support on secure email communication via PKI.• Hands on experience for configuration and troubleshooting on Cisco routers and switches.• Take ownership for all assigned task and service requests.• Managing global network of Ericsson include AMCS, EMEA and APAC.• Creating and reviewing ZLD for network related issues for NOC team.• Visited Japan to insource the level 1 CAS support for NTT, Soft bank and KDDI. • Provided KT to all india users for remote support.

• Managing the Sites of UK, US, Chennai & Noida (Network Infrastructure).• Configuring and troubleshooting Cisco switches, routers.• Configure, test, and support WAN Connectivity for approved Authorized Users end between various HCL Sites.• Coordinate with the service providers / vendors to resolve network related issues.• Assess and implement alternate methods and procedures to reduce Network errors and Network downtime.• Take ownership for all assigned change requests and service requests.• Configuring and troubleshooting LAN devices.• Analyze and evaluate network systems and refine services and processes.• Perform and creating network disaster recovery plan.• Giving LAN & WAN support to HCL-BPO network end to end.• Hands on experience for configuration and troubleshooting on Cisco Routers and routing protocols like RIP, OSPF, EIGRP, BGP (Basics) etc.• Hands on experience for configuration and troubleshooting of Switches through the use of concepts like VTP, VLAN, STP,RSTP & HSRP etc.• Monitoring and Troubleshooting of connectivity between PE to CE and internal backbone (PE-P) running with multiple protocols.• Coordination with local site engineers and providing assistance to them for resolving customer end issues.• Providing technical support to customers and assistance in deployment of their network.

• Worked as IT engineer and responsible for complete IT related issue.