As a strategic Learning & Development program manager, I spearhead the creation and execution of Meta's Marketing Org's learning strategy resulting in over 100% increase in learning activity YOY across the organization of 5,000 FTEs. I conduct annual data-driven skill-gap analyses to create tailored learning solutions, and orchestrate manager and leader development programs using customized learning solutions, coaching, and mentoring. My efforts have resulted in measurable improvements in leadership effectiveness.My collaboration with HR and Learning Business Partners has led to the alignment of Company and Org L&D goals, resulting in a 30% increase in training program effectiveness. Additionally, I have managed cross-functional teams of technical writers, graphic designers, and trainers to support the creation of high-quality training content. As a result, there has been a reduction in content development time, leading to over $10,000 savings.I am passionate about developing people, and my track record in creating innovative and customized learning solutions to close skill gaps is a testament to this. I am committed to driving measurable improvements in employee performance and leadership effectiveness.

I specialize in training and coaching facilitators, speakers, and trainers on virtual facilitation skills using tools like Skype for Business and Webex. With a passion for innovation, I have redesigned training content and teaching material to fit a virtual training environment by re-formatting, redesigning to fit bite-size training sessions, and making content interactive. I have also upgraded course materials like participant workbooks/manuals, role plays, case studies, and other activities to fit a virtual session.In these uncertain times, I have revamped development strategies to help individuals continue their professional growth. My goal is to empower individuals and teams with the skills they need to thrive in a virtual environment. I am dedicated to creating engaging and effective virtual learning experiences that drive results for individuals and organizations.

Successfully designed and managed the full cycle of sustainment solutions, resulting in ongoing support and measurable outcomes in complex multi-stakeholder environments. With a team of technical writers, graphic designers, and trainers, I have used Design Thinking to create engaging and effective learning content, resulting in the development of bite-size learning courses delivered through various modalities.My expertise in managing cross-functional teams to develop, implement, and manage measurable sustainment solutions aligned with organizational strategy, from research and procurement to contracting, has ensured quality, maintained reports, and budgets. I design, develop, and lead innovative global learning transfer solutions that achieve visible and measurable improvements to performance and business results, and execute a sustainment strategy to support learning solutions and enhance leadership, manager, and employee effectiveness.I also develop plans to incorporate program learning objectives and evaluation strategy within sustainment solutions, determine the most appropriate structure, media, and delivery formats to support learning transfer and behavior change, and provide ongoing support throughout the full design cycle in a complex multi-stakeholder environment. Additionally, I research, benchmark, and propose learning transfer delivery options to meet current and future business needs, partner/collaborate with global leadership and learning team members and other stakeholders, and build effective relationships with internal stakeholders, ensuring their confidence that their business needs/objectives are being met/exceeded through transfer of learning solutions.

• Designing, developing customized Instructor-Led and Virtual training content for Asia Pacific• Conducting Instructor-Led and Virtual Instructor-Led training programs in the ASEAN region• Coaching & mentoring senior management on Interpersonal Communication, Facilitation and People Skills• Partnering with regional leaders to assess training needs and interventions• Working closely with Diversity & Inclusion teams to train and coach on Cultural Intelligence and Sensitivity• Managing content and delivery for English language programs• Managing training budgets, MIS and reporting

Designed content, including the Leader’s Guide & Participant manuals• Anchored Ernst & Young’s Global training programs in India by customizing content and co-facilitating sessions on MBTI & TRACOM• Developed and conducted Leadership Assessment Centers towards identifying and developing talent for organization’s succession planning• Conducted Training Need Identification (TNI) & analysis for over 5000 employees across the country• Designed and executed organizational and functional MIS for effective monitoring and review of training programs, feedback & training effectiveness, as well as vendor performance • Planned and managed annual and quarterly training calendar• Managed allocation of budget for various national and global programs and ensured compliance• Conducted surveys to assess training efficacy and designed tools to maximize training effectiveness and trainer utilization

• • Part of the national content design team, designed and trained Pan India trainers on Customer Service Skills program and part of the design team for Oracle-based Learning Management System• Conducted Training Needs Identification (TNI) for customer interface processes, in conjunction with the respective process owners • Responsible for conducting New Hire Induction, Refreshers & New Product Launch training programs for the outsourced vendor organizations• Integrated the AIRTEL RELATIONSHIP CONNECT MODEL (mobile retail & service model) across 6 zones in India• Responsible for creation and management of training budgets, MIS reporting & performance dashboards

• Conducted training sessions for New Hire agents on Sales techniques and culture & accent.• Conducted call audits for identifying the areas of improvement for the team• Recognised for achieving the highest SPH (Sales per hour)