Pallavi Pawar Email & Phone Number

Navi Mumbai

Project Management NOC (Network Operations Center)1. Network Monitoring and MaintenanceContinuously monitor network of IDBI branchesUse tools like ENMS similar to manage and monitor infrastructure.2. Incident ManagementAct as the first point of contact for network-related incidents.Triage and resolve incidents or escalate them to appropriate teams.Maintain incident logs and reports for analysis and resolution tracking.3. Coordination with Project TeamsCollaborate with project managers and teams to integrate NOC activities into overall project workflows.Ensure NOC services align with project goals and timelines.Support deployments, migrations, and upgrades as part of project delivery.4. Reporting and DocumentationGenerate daily, weekly, and monthly reports on network performance and incidents.5. Capacity Planning and Performance AnalysisAssess current infrastructure capacity and predict future needs.Optimize network resources to ensure consistent and reliable performance.Analyze performance data and provide recommendations for network upgrades.6. Change ManagementOversee the implementation of network changes with minimal impact on operations.Participate in change management meetings to ensure alignment with organizational protocols.Validate and test network updates before deployment.Monitor for unauthorized access, data breaches, or potential vulnerabilities.8. Training and Knowledge SharingTrain junior NOC team members and ensure skill development.Share insights and knowledge about network best practices and tools.Create a knowledge base for troubleshooting recurring issues.9. Project-Specific ResponsibilitiesAct as a liaison between technical teams and project stakeholders.Ensure that NOC activities align with project milestones and deliverables.10. Continuous ImprovementReview and refine processes for monitoring and incident response.

India

Ticket Management: Follow up on open tickets to ensure timely resolution and closure. Communicate with relevant teams to address any delays or issues.Dashboard Creation: Develop and maintain weekly and monthly dashboards to track key performance indicators (KPIs), project progress, and other relevant metrics.Data Analysis: Collect, analyze, and interpret data from various sources to generate insightful reports and dashboards.Report Generation: Prepare regular reports based on data analysis to support decision-making processes within the organization.System Maintenance: Ensure the accuracy and integrity of databases and information systems.Collaboration: Work closely with other departments to gather necessary data and provide technical support.Security: Implement and enforce data security protocols to protect sensitive information.Training: Provide training and support to team members on new systems and tools.

Navi Mumbai, Maharashtra, India

Technical Assistance: Providing technical support and troubleshooting for software, hardware, and network issues remotely.Issue Resolution: Diagnosing and resolving technical problems, often using remote access tools to assist users.Ticket Management: Logging, tracking, and managing support tickets to ensure timely follow-ups and resolutions.User Guidance: Assisting users via phone, email, chat, or video conferencing, guiding them through technical issues.System Maintenance: Performing routine maintenance tasks, such as software updates and installations, to prevent issues.Documentation: Creating and updating documentation, FAQs, and training materials for end users.Knowledge Base Updates: Keeping the knowledge base current with new solutions and troubleshooting steps.

India

First Point of Contact: Acting as the first point of contact for users experiencing technical issues or needing assistance.Issue Resolution: Identifying, diagnosing, and resolving technical problems, either remotely or on-site.Ticket Management: Logging and managing support tickets, ensuring timely follow-ups and resolutions.User Support: Providing guidance and support to users via phone, email, or chat, ensuring clear communication and effective solutions.System Maintenance: Performing routine maintenance tasks, such as software updates, installations, and upgrades to prevent service outages.Documentation: Creating and maintaining documentation, FAQs, and training materials for end users.Knowledge Base Updates: Updating the knowledge base with new solutions and troubleshooting steps to improve future support.Collaboration: Working with other IT teams and departments to resolve complex issues and improve overall IT service delivery.

Navi Mumbai, Maharashtra, India

The roles and responsibilities of a Junior Clerk typically involve administrative and clerical tasks to support the smooth functioning of a college 1. Documentation and Filing:Maintain and organize files, records, and documents.Ensuring proper storage and quick retrieval of information.2. Data Entry:Enter and update data accurately in computer systems or databases.Checking for errors and ensure data integrity.3. Handling Correspondence:Draft letters, emails, and other communications.Managing incoming and outgoing mail.4. Customer Service:Assist visitors or customers by providing information or redirecting them to the appropriate person.Handling basic inquiries and complaints.5. Scheduling and Coordination:Assist in scheduling meetings, appointments, and events.Maintaining calendars and remind concerned personnel of important deadlines.6. Office Maintenance:Ensuribg the office supplies are well-stocked.Co-ordinating with suppliers or vendors when necessary.7. Financial Tasks:Handle petty cash and record expenses.Assist in preparing invoices and processing payments.8. Team Support:Provide administrative support to senior staff or other departments as needed.9. Reports and Summaries:Compile reports or summaries for management review.Ensure timely submission of periodic updates.