Pallavi Singhal Email and Phone Number

▶️ SNAPSHOT:Manage Defined Contribution administration for large market client (with more than 100,000 employees and retirees) on Hewitt’s propriety systemResponsible for leading the transition for the Defined Contribution Clients/Projects to a new LocationWork closely with the benefits client manager to document requirements for plan provisions, administrative events, data interfaces, and delivery channels for clients in on-going deliveryConsult with the client on participant and processing related questions and issues via a weekly conference call and on an as needed basisDefine audit mechanisms in the team report out results with intent to improve process and proficiency/catch errorsManaging globally ,culturally diverse teams of 70 associates / 5 managers across geographiesCreating project charter & managing client expectations (stated and unstated) throughout the course of project life cycle and ensuring the project objectives as stated in project charter are achieved by the closure of the projectDocument ongoing administration procedures as per the clients plan requirementsPreparing ,presenting and sharing monthly ops health scorecardCreating goals and performance plans for the team. Provide coaching & development of associates and create a culture of continuous improvement within client level operationsLeverages the Operating System and DDDR approach to problem solveEnergizes the team by setting goals and ways to motivate the team to do great work and drives improvement of overall team performanceRetention – Creates channels for colleague retention and career opportunitiesColleague Engagement – Adheres to defined Colleague Connect routinesBuilds talent pipeline and creates succession plans for key roleLeading annual processing for clients. To name a few (Form 5500, ADPACP Testing, HCE Determination, External Audit). In- depth working knowledge in the employee benefits field with a focus on Defined Contributions- 401K Plan

- Manage Defined Contribution administration for a Large Market client ( with more than 50,000 employees and retirees )on Hewitt's propriety system. - Responsible for leading the transition to ongoing process for a new Defined Contribution client implementation. - Work closely with the Benefits Service Manager to document requirements for plan provisions, administrative events, data interfaces, and delivery channels for clients in ongoing delivery. - Consult with the client on participant and processing related questions and issues via a weekly conference call and on an as needed basis. - Define Audit mechanisms in the team, report out results with an intent to improve process and proficiency/catch errors - Identify potential issues before they become client facing, gather relevant data, and work with the appropriate party to resolve issues quickly. - Train/coach & develop the Benefits Analyst in the clients plan requirements and ongoing administration procedures via monthly domain training classes and individual coaching sessions. - Create and execute Internal Client Acceptance Testing to ensure quality is maintained with system updates. - Maintain and Share Monthly Ops Health Scorecard with the team. - Educate, reinforce and hold associates accountable for behavior’s that support Aon policies and guidelines (e.g., Code of Conduct, Data Privacy)

Analyze, Resolve, Direct and Close out Internal / External Workflows assigned within Defined TAT. And ensure we are giving timely and accurate information to each and every Participant (Employee of our Client) - Respond to queries from different functions within Hewitt and Client. - Work with the Benefits Operations Manager and others to resolve Participant and Plan administration issues. - Identify & escalate any system issue, error trends impacting larger population (resulting from system set-up) & work with Client Team/ Implementation Delivery Group to resolve. - Create documentation and write Standard Operating Procedures for new processes and update changes. - Managed complete client specific training for new hires on the client - Write baisc SQL queries & complete work audit - Coordinate with diffrent Shared Services Team for smooth process functoning.