Experienced IT professional with 3 years in Pega PRPC application development using low-code and no-code methods, specializing in optimizing business processes and enhancing operational efficiency. As a CSSA, I continuously refine my skills in system design and architecture to deliver solutions that exceed client expectations. Having good Knowledge on Customer Service Representative (CSR) framework. Possess my expertise in Pega with eForm File and Map eForm, Declarative Rules, Report definition to enhance operational efficiency and ensure compliance. Experience in working with Agile Environments, participated in sprint planning, daily stand-up calls and attending retrospective meeting to ensure continuous delivery of high quality software. Proficient in configuring validation rules to prevent errors and enhance data quality before saving data into the database, ensuring alignment with business requirements. Contributed to the development and optimization of application reports to meet business needs. Expertise in dynamically configuring routing options to direct tasks to the appropriate work queues and worklists, ensuring alignment with business requirements. Well-versed in the Application Package (Migration) process, ensuring smooth and error-free application transitions.  Good knowledge in Constellation architecture and Pega GenAI. Proficient in using advanced shapes within Pega process models to design complex workflows and automate processes. Experienced in using Admin Studio, Clipboard, Tracer, and other debugging tools for PRPC application. Expertise in creating RESTAPI’s to facilitate data transfer between different applications using JSON. Excelled in Job Scheduler and Queue Processor functionalities, enhancing system performance through efficient task management and scheduling capabilities. Managed ideation sessions and workshops, fostering a collaborative environment to generate innovative concepts and prototypes.