• Augmented short distance trailer utilization for large non conveyable packages by implementing new fill-in methodologies; increased trailer utilization by 30% leading to annual savings of $80k• Strategized outbound process streamlining to reduce human touchpoints from 4 to 3 by collaborating with cross functional teams; increased productivity rate by 40% resulting in $250k annual saving• Redesigned mechanism to identify priority packages for the departing trailer at sort centres by eliminating redundant steps; decreased missed package percentage by 15%

• Led cross functional teams to optimize end-user purchasing process by developing 8 high impact applications for a trillion-dollar tech client, improved user experience (UX) by reducing process time by 20%· Spearheaded planning and implementation to launch client’s e-commerce initiative by using agile methodology, reducing project timeline by 10% with 99.7% service level attainment· Redesigned client’s customer interaction interface to improve feature accessibility by developing standardized platform across all devices, improving customer experience by 75%· Implemented team-wide initiative to promote inclusivity in application language by removal of 500+ racially sensitive words, leading to organisation level appreciations and improving client relationship

· Verified the feasibility of client’s digital transformation of product and services by prototyping it on different platforms; helped company bagging the client’s contract of $3 mn· Developed roadmap for a customer satisfaction survey to understand customer concerns and provide recommendations, resulting in improving customer satisfaction index by 3%

· Delivered technical consulting for the largest product of TCS, increasing application performance, enhancing product features such as platform independence and augmenting cross browser compatibility; revenue gain of $5 mn· Negotiated with client to add essential security features by highlighting cyber-attack vulnerabilities, proposing justified solutions resulting in boosting revenue by 10%· Facilitated in smooth transition from waterfall model to agile method of project development; increased project delivery efficiency by 15%

· Ensured software quality by working on the code analysis report, removed vulnerabilities and code duplications; achieved 100% cleaner code on next analysis report· Administered client’s digital transformation by working on enhanced feature requests on reporting tool; reduced reported bug issues by 15%

· Resolved the digital needs of high-tech client by providing technology solution integrated with design principles resulting in revenue boost of $2 mn