My role is Entertainment (Touring and Events) and Groups focused position within the global Starwood Sales Organization. I sell Starwood properties (11 brands, more than 1,000 properties worldwide) all over the world to UK based client.My main tasks are:- liaising daily with key accounts for tours and events for VIP, artists, crews- collaborating with hotels'​ colleagues in order to actively promote Starwood Hotels & Resorts and meet clients' needs- assisting Account… Show more My role is Entertainment (Touring and Events) and Groups focused position within the global Starwood Sales Organization. I sell Starwood properties (11 brands, more than 1,000 properties worldwide) all over the world to UK based client.My main tasks are:- liaising daily with key accounts for tours and events for VIP, artists, crews- collaborating with hotels'​ colleagues in order to actively promote Starwood Hotels & Resorts and meet clients' needs- assisting Account Directors and Accounts Managers with trade shows, roadshows and events Show less

Build strong relationships with customers to fully understand their needsDevelop future and repeat business, contribution to the profitability of the Hotel Focus on a consistently executed up-selling approachDevelop and expand current and existing accounts, focusing on achieving repeat business and up- selling opportunitiesMaximize rooms, groups, conference and events revenue through active selling and yielding Convert customer enquiries into confirmed salesHandle all customer… Show more Build strong relationships with customers to fully understand their needsDevelop future and repeat business, contribution to the profitability of the Hotel Focus on a consistently executed up-selling approachDevelop and expand current and existing accounts, focusing on achieving repeat business and up- selling opportunitiesMaximize rooms, groups, conference and events revenue through active selling and yielding Convert customer enquiries into confirmed salesHandle all customer enquiries with a professional telephone manner and demonstrating high standards of customer serviceEnsure site inspections are conducted in a methodical fashion adhering to the core standards of the departmentTo attend weekly sales meetingTo provide all requested credit information to credit manager including timely communication to client of credit policy, receipt of signed contract and depositEnsure the standard template of responses is used and that enquiry handling follows the EAME Divisional Group/Event Enquiry handling guidelinesTimeline for response back to client is defined by client expectations, which will vary for each request and must be confirmed with client at time of enquiryCompile Contracts for all Group and Events associated business for authorised Hotel signatory Show less

General administrative duties.Used Opera Software to produce daily reports.To ensure correct payment forms are completed.Collect all function sheets from my colleagues and distribute them on a daily basis.Liaising with clients to identify their precise event requirements and to be the first point of contactResponding and dealing with enquiries efficiently via telephone / email.Main contact for Christmas Joiner Parties.Contacting clients once their event or meeting… Show more General administrative duties.Used Opera Software to produce daily reports.To ensure correct payment forms are completed.Collect all function sheets from my colleagues and distribute them on a daily basis.Liaising with clients to identify their precise event requirements and to be the first point of contactResponding and dealing with enquiries efficiently via telephone / email.Main contact for Christmas Joiner Parties.Contacting clients once their event or meeting has finished receiving feedback which will be used to improve our services. Show less

Responsible to update marketing signals in the hotel as per brand standard guidelineCollaboration with F&B Director in his duties also working in monthly forecast

Follow up of the on-going projects, Creating the weekly newsletter and ressort journal, daily use of Publisher for all demands in lay-outs. Assisting the photoshootings. Daily management of the social network, Facebook and Twiter. Helping the reservations department, use of Opera.