David Palm Email & Phone Number

Malmö, Skåne Län, Sverige

Malmö, Skåne, Sverige

Overall responsibility for the Company’s store and customer facing operations in the Nordics

Malmö, Sverige

Malmo, Sweden

As COO, I was responsible for the Operation of Com Hem B2B. It included 5 departments with approximately 70 employees.Back OfficeIt's was a small team that had great responsibility regarding registrations of orders, commission calculations and quality assurance.Delivery / SupportEnsured that our corporate customers got a flying start with their new products and was responsible for supplying both a good product and a good service along the way. Support was responsible for troubleshooting and to find solutions for technical difficulties.Customer ServiceResponsible for giving Swedens best service to our corporate customers. Through good attitude, high efficiency and customer benefit, the goal was clear - we aimed for having Sweden's most satisfied business customers in the telecom industry.BillingHad the task to, as efficiently and accurately as possible, invoice our customers and ensure revenue assurance. Also herein lay much focus on quality and regularity.ITOur IT department acted as a vital support function who built all of our front-end system and the logic behind it. We put great focus on differentiating ourselves by having as intuitive solutions as possible.---As CCO, I was responsible for our commercial strategy as a whole and I was responsible for the company's P & L targets. To assist me I had a CRM department with specialists responsible for maintaining ARPU goals and continually reducing churn.

Skane County, Sweden

Managing the economy, logistics and future planning of an apartment block with 221 apartments and 6 business premises i central Malmö.

Skane County, Sweden

Managing the economy, logistics and future planning of an apartment block with 221 apartments and 6 business premises i central Malmö.

Malmo, Sweden

I was a part of Phoneras management team and was responsible for the operational part of Phonera, the Com Hem B2B segment. My responsibilities included Customer service, IT, Delivery and Business controlling.I was responsible for the development of Phoneras processes and the customer experience. We developed our own systems and tools that enable us to provide our customers a more complete communications solution.My organization was also responsible for analysis of the business and operated several improvement projects and evaluated daily operations.

Skåne Län, Sverige

Head of Operations for Phonera, Com Hems B2B segment. I was responsible for customer service, IT and Delivery. It was my task to develop the customer experience and customer satisfaction to all our corporate clients.I was a part of Phoneras management team and was responsible for initiating new customers and serve existing customers.

Malmo, Sweden

I had the responsibility to analyze the Groups business to increase business value and profitability. Leading improvement projects and procurements. With the help of my comprehensive overview of the Group, I had the opportunity to create business opportunities and streamline processes.

Malmö

Manager and coordinator of the strategic work concerning the daily operation. Member of the Management Group of Phonera.

Responsible for collecting, analyzing and streamlining of information regarding all aspects of the company.

In charge of the daily operation and planning of the logistic department at the IKEA Malmö department store