Bill Palmer Email & Phone Number

Atlanta, Georgia, United States

Bill is a dedicated, customer-centric executive passionate about delivering exceptional experiences and driving long-term client success. As the Chief Customer Officer, Bill is responsible for leading the company’s customer-centric initiatives and ensuring our valued clients’ highest satisfaction. Bill is a 30-year veteran of Home Improvement Retail that prides himself on being available for his clients, but when he’s not at work, he enjoys being on the golf course and the lake with his family and friends.

Atlanta, Georgia, United States

• Oversight of enterprise pro merchandising and strategic partnership initiatives across brick-n-mortar and digital channels• Creation of merchandising assortment plans under a $20B three-year revenue growth plan • P&L management forecasting, budgeting and resource allocation • Execution of product assortment strategies across stores, sales leaders, supply chain, and integrated marketing teams • Spearheading transformational change, including building a complete merchandising roadmap from the ground up• Managing promotional plans, product investments, and gross margin targets • Leading a high-performing team of 40 pro merchandising leaders and associates • Continuously surpassing Home Depot performance objectives, delivering omni-channel market revenue growth

Jacksonville, Florida

• Managed and led all aspects of Interline Brands (Home Depot) pro category and product assortment • Defined and executed strategic merchandising plans with $2B+ revenue objectives• Developed P&L forecast, budget and resource allocation plans • Performed pricing optimization analysis, including market, category and competitive intelligence • Managed 100+ team members continuously recognized for best-in-class execution • Directed distribution partner strategies for MRO, plumbing, electrical trades, multi-family and janitorial channels• Led HD Supply and Interline (Home Depot) merchandising integration • Drove wholesale distribution customer relationships, resulting in increased market share growth • Managed vendor relationships that forged long-term partnerships

Atlanta, Georgia

• Oversaw $8B P&L assortment, talent development and vendor management initiatives • Defined and executed strategic merchandising plans for Outdoor Garden division• Led pricing optimization programs using market and competitive insights • Managed and coached several direct reports, providing knowledge, resources and support • Exceeded performance objectives, attaining promotion to Interline (Home Depot Co.) Chief Merchandising Officer

• Oversaw $6B P&L assortment, talent development and vendor management initiatives • Defined and executed strategic merchandising plans for both Plumbing and Outdoor Garden division• Led pricing optimization programs using market and competitive insights • Managed and coached several direct reports, providing knowledge, resources and support • Exceeded performance objectives and expanding role to Senior Director Merchandising Outdoor Garden

• Managed $2B P&L merchandising assortment, talent development, vendor management and revenue growth• Directed sales distribution partners selling power tool products to retail business channels • Managed promotional plans and inventory-optimizing product investments • Negotiated exclusive selling agreements with Makita and Milwaukee power tools for market share growth• Exceeded KPI performance objectives, attaining promotion to Senior Director

• Managed category hardware and paint merchandising assortment and related vendors • Defined and executed strategic merchandising roadmap • Collaborated with supply chain, marketing, consumer insights and sales leaders

• Managed retail store merchandising, employees and store revenue targets• Achieved performance objectives, attaining increased responsibilities and promotions