Deborah Palmer Email & Phone Number

Vancouver, British Columbia, Canada

This role will lead the development and implementation of a new enterprise-wide vendor governance program that includes vendor engagement, vendor risk management and vendor performance management. The program will establish a centralized vendor management function that provides expertise to the business units and proactively identify and mitigate risks of business interruption and impacts to BCLC’s reputation.

Vancouver, British Columbia, Canada

▪ Acted as the primary contact for the execution of Procurement Evolution program to improve customer service, increase compliance, reduce costs, and reduce time to serve.▪ Partnered across Procurement, Finance, and People & Culture to drive process improvements, scope digital solutions, and develop and execute KPI, dashboard, and management reports.

Greater Vancouver, British Columbia, Canada

LifeScan is a global leader in glucose monitoring and diabetes management offering a comprehensive portfolio of diabetes related products and services. It was a Johnson & Johnson (J&J) company from 1986 to 2018, before being sold to Platinum Equity. In this role, I strategized and led the implementation of effective processes and training for the Commercial Operations teams across Canada, USA, and Mexico, continuously improving the efficiency of supply chain operations and OTC management.I significantly facilitated training organization-wide by compiling an inventory of training presentation materials, videos, work instructions, and desk process maps and creating a new Process Catalogue document library on SharePoint. I designed and built a New Hire Training Program and a centralized training site providing reliable information about HR programs, employee policies, and IT support channels. This resource saved significant amounts of time for Team Leads, who praised the initiative.

Vancouver, British Columbia, Canada

This was a very fast-paced and exciting time as we prepared for a new stand-alone LifeScan organization upon termination of transition services by J&J. I defined and upheld the business requirements to seamlessly transition key accounts to LifeScan as a separate organization in Canada, USA and Mexico.I was responsible for establishing and managing a new Center of Excellence of Customer Experience, based in our LifeScan Canada office in Burnaby BC. We also expanded our support to include US and Mexico markets and offered customer service in English, French and Spanish. In six months, I grew a high-performing team from 4 to 20 Team Leads, Senior Analysts, and Customer Experience Reps responsible for order management, distribution operations, and accounts receivable. I implemented cost controls to meet budgets and optimized processes to increase cash flow and reduce customer receivables.During this period, I also represented our Americas team on the global implementation of JDE EnterpriseOne 9.2 ERP to transition from SAP. This was a core requirement and key milestone for the new company to be one single global ERP instance. We delivered that project within target timelines and significantly improved financial controls and quality system processes.

Greater Vancouver, British Columbia, Canada

In this role, I provided steady Customer Logistics leadership of the LifeScan franchise, onsite at our Canada head office, on behalf of the J&J CLS Organization. I was accountable for all aspects of the Deliver function. My team supported the delivery of Global Trade Sales (GTS) of up to $200M annually through on-time and cost-efficient customer order management and distribution. We steered the delivery of stellar experiences to key B2B accounts, in alignment with business and operational goals. We also achieved annual targets of $50-150K for Cost Improvement Projects (CIP) continually finding new ways to reduce our cost to serve while maintaining our high service level standards.I found resounding success in preparing for the separation from J&J while in this role. LifeScan Canada was recognized as ‘best in class’ throughout the global organization in terms of subject matter expertise within the team and our efficient and compliant operational processes . I took the lead on mission-critical endeavors that ensured continued success and stability and a seamless transition for our key accounts throughout the divestiture. I was asked to play a key role in implementing the future organizational structure for Customer Experience in the Americas.

Greater Vancouver, British Columbia, Canada

In this role, I reported in to the MD&D Global Supply Chain organization and oversaw the replenishment of finished goods inventory and continuous improvement of service levels and inventory investments. My team achieved all MD&D Plan monthly inventory targets through improvement of entitlement tool and active S&OP leadership, reducing promotional materials inventory by 40% and overall inventory from $20.2M to well below the $12.5M goal.

Greater Vancouver, British Columbia, Canada

I held progressively responsible roles in demand and supply planning, S&OP, inventory management, customer compliance and logistics facilitation from 1999 through 2012. I determined, implemented, and monitored supply chain and distribution strategies to facilitate cooperative efforts among upstream suppliers and downstream logistics partners, large B2B customers, and ultimately our end patients.I was thrilled to serve as core team member for integration of Animas operations into LifeScan Canada. I provided process gap definition, supply chain process development, ERP system testing, product master set up to meet the new business go live timelines. I also introduced a monthly Animas S&OP forum , aligning cross-functional stakeholders on operational solutions and managed the product supply chain of a life-sustaining device to these highly valued patients.

North Vancouver, British Columbia, Canada

• Supported sales force operations and completed all phases of the order process• Analyzed sales forecasts and prepared for growth• Maintained and enhanced enterprise-wide database• Coordinated contract administration details with Legal Services• Organized training seminars and customer site visits• Supervised fulfillment of marketing collateral requests

Dorval, Quebec, Canada

• Processed orders and arranged transportation of goods to countries around the world• Prepared export and customs documentation• Analyzed and presented letters of credit

Bachelor Of Business Administration (Bba), General Administration

Certificate In Human Resources Management, Human Resources Management And Services

Diploma Of Collegial Studies, Business/Commerce, General