Rebecca Palmer personal email
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With a track record optimising internal and customer-facing digital assets and building competitive advantage through agile digital transformation for big brands including Tabcorp, BT Financial Group, AMP and Macquarie Group, I build best in class program delivery models and teams that meet the pace of change. Critically, I build the capability, capacity and resilience to ensure that teams and programs deliver results in resource constrained and highly competitive business environments. Applying a multi-faceted perspective shaped by experience across in-house, vendor, consulting and agency side roles, I understand the technical challenges and interdependencies of the client/vendor relationship, enabling the effective management and mitigation of risk, ahead of time. I am strategic, yet known for delivering results, frequently called upon to turn around distressed projects and programs due to an ability to solve problems, ask the right questions and pull people around recovery and turnaround plans. Combining an early career as a business analyst and a background in digital project management, I am skilled in ensuring that the way program delivery functions operate directly contributes to solving business problems. Working with integrity, honesty and transparency, I create clear direction and supportive work environments that hold people to account. By keeping an eye on the big picture and empowering teams to deliver complex and multidimensional projects in Agile ways, I have recovered and delivered business critical programs with maximum benefits realisation.Additionally, I drive a focus on nurturing emerging talent and planning for future skill-sets spanning product, UX, UI, CX, Developers, QA and change to ensure delivery teams continue to thrive into the future.Should you wish to get in contact, please do so through LinkedIn or send me an email.Dual nationality - British and Australian
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FounderRepal ConsultingSydney, Nsw, Au
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Vice President Agile Program Management/Head Of Delivery AustraliaPublicis Sapient Apr 2022 - PresentSydney, New South Wales, AustraliaI lead the Agile Program Management practice within Australia. -
Director/OwnerRepal Pty Ltd Mar 2009 - PresentSydneyRepal's passion lies within the Digital World and helps clients deliver cutting edge solutions and new ways of working
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Program Director, Data PlatformsWestpac Group Jun 2021 - Mar 2022 -
Program Director, Marketing TechnologyWestpac Group Aug 2020 - Jun 2021 -
Digital Program ManagerMacquarie Group Aug 2019 - Jun 2020Sydney, AustraliaWith Macquarie investing heavily in its digital platforms and workplace technologies, I was engaged to deliver the new Macquarie.com website and Adobe AEM technology platform. I led planning to develop the website for minimum viable product (MVP) and implementation, and responsibility for FY21 budget forecasts and planned work for Digital Workplace. Embedding new Agile ways of working and prioritisation techniques, I empowered leads to take full accountability for stream success and deliver within agreed timelines.• Delivered the Macquarie.com website on time, overseeing the program delivery roadmap, pivoting the team to adapt to changes and implementing weekly meetings to highlight achievements and challenges;• Reduced deployment time with each release by introducing a fortnightly IT release cycle, working closely with the team to find and address major issues; • Deployed the Adobe platform within agreed timelines and budget, despite last minute, unplanned rework. -
Digital Portfolio Delivery ManagerVelocity Frequent Flyer Oct 2018 - Aug 2019Sydney, AustraliaIn response to significant growth and a strategy to deliver a more personalised digital experience for customers, I was engaged to continue delivery of a program of work implementing Velocity’s new website and mobile app. Gaining buy-in from the CIO, CMO and CEO, I defined a new delivery model and built a team of 25 to complete the program of work. Bringing all development capability in-house, I partnered with key vendors to support the team where required.• Completed delivery of enhancements to the new website and mobile apps, transforming program delivery and developing a new operating model to ensure successful program execution;• Delivered solutions on a 10-week cycle of work, ensuring clear, measurable deliverables at the end of each cycle, providing assurance to the CEO, CIO and CMO on program delivery;• Reduced deployment times from hours to minutes by moving to a fortnightly release cycle, conducting deployments during business hours with no website downtime. -
Digital Delivery ManagerTabcorp Apr 2017 - Oct 2018Sydney, AustraliaEngaged during a period of rapid digital expansion, I collaborated with the business to identify and implement enhancements to the digital channel. I participated in increment Big Room planning sessions held every 10 weeks, and developed short and long-term delivery plans, identifying the resources required to support business priorities. With 4 direct and 16 indirect reports, I led a number of digital delivery teams, challenging the business to justify ‘why’ an enhancement required development to ensure resources were optimally utilised.• Delivered a breadth of new digital enhancements, including the launch of an interactive game for the Everest race in Sydney, the world’s richest turf race, in just two weeks;• Positioned digital delivery as a trusted partner to the business by facilitating early engagement and in-depth discussions with internal stakeholders to deliver in accordance with business need;• Grew the team by 20%, building team capability to ensure digital delivery into the future and the adoption of a continuous delivery model. -
Delivery DirectorBiztech Enterprise Solutions Sep 2016 - Feb 2017Sydney, AustraliaWith Biztech experience new client growth, I was appointed to review and propose a new delivery governance model to maximise return from client engagements. Reporting directly to the CEO/Owner, I provided direct feedback on findings and recommendations, and worked with clients to ensure their needs were met. In addition, I oversaw the NSW delivery portfolio, including leadership of the project managers.• Improved delivery efficiency and minimised project overspend, working closely with the Technical Director to provide project teams with clear guidance to work to agreed scopes and prevent over delivery;• Ensured clients received high quality solutions on time and within budget by applying project governance to sales quotes;• Strengthened the performance of the NSW project management team by building strong relationships and understanding team challenges. -
Digital Program ManagerBt Financial Group Sep 2015 - Sep 2016Sydney, AustraliaAs BT commenced implementation of a new website on the Adobe platform, I was appointed to manage the new Adobe Tech stack and AWS environment setup, managing vendor partners and develop processes for digital technology requests. Defining objectives, a roadmap and team structure with the Head of Digital Tech, I developed the support model after the Adobe platform was delivered. I also helped other business lines understand how to leverage the digital platforms and capabilities.• Deployed the new BT.com website and microsites on AEM 6.1 with new support agreements in place, resulting in an immediate uptake in users;• Built a small, in-house development capability, from identifying the roles needed through to working with internal sourcing teams to understand future skill sets and talent dynamics;• Established trusted relationships with vendors to ensure any issues were addressed promptly. -
Senior Project ManagerAmp Apr 2015 - Sep 2015Sydney, AustraliaAs AMP transitioned to using human-centred design processes to deliver an experience, rather than a product, to address client needs, I was engaged to take over the Better Mortgage offer project. However, as AMP closed its mortgage book, the project was cancelled.• Defined the scope through a HCD approach for the Better Property Pack offer• Completed a human-centred design course with Harvard University. -
Digital Project ManagerBarclays Sep 2014 - Mar 2015London, United KingdomWith the bank investing heavily in its digital presence, I was appointed to deliver two projects, implementing Adobe AEM for a microsite, and migrating/upgrading a legacy CMS in-house from an external agency. I provided SME to the Head of Content Platforms regarding the Adobe platform’s capabilities, the implementation process, delivery model and ongoing support. • Became a trusted partner to the business and technology teams in regard to best practice with Adobe AEM and developing in-house capability;• Worked closely with Barclays’ technology teams to ensure no downtime in support tasks upon the transfer of CMS responsibilities from the external agency in-house. -
Senior Project ManagerRazorfish Au Nov 2013 - Aug 2014Sydney, AustraliaAppointed to lead an Adobe AEM implementation for Foxtel and a smaller client, working closely with the General Manager to optimise delivery efficiency and oversee budget management, tracking actual cost to deliver.• Introduced agile delivery methodology to the team, running sprint ceremonies and managing changes following sprint reviews, keeping the client updated regarding delivery progress.
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Consultant - Project Manager/Scrum MasterNbn Co Limited Mar 2013 - Oct 2013Sydney, AustraliaInitially engaged as a Scrum Master and then as Project Manager, I led delivery of the 2012/13 online roadmap. This included implementation of a new website, mobile site, digital asset management system, campaign management system and a SharePoint solution. • Delivered new website in just three months and on all other initiatives by doubling the team’s productivity and velocity by introducing truly agile ways of working;• Empowered the team by instilling accountability in their own work and delivery, soliciting and acting on feedback, running agile ceremonies and adapting delivery processes. -
Senior ManagerDeloitte Digital Nov 2010 - Feb 2013SydneyJoining Deloitte Online (later Deloitte Digital) during a period of rapid growth, I led delivery of successful projects for clients, including budget management and resource planning. With four direct reports, I also managed project teams of varying sizes, engaging with Deloitte partners and directors, project leads and senior client stakeholders to ensure project delivery.• Delivered an online chat capability for a major bank in just four weeks, reducing the number of inbound calls to the client’s call centre;• Re-designed a new corporate intranet using human-centred design techniques, ensuring the new site was engaging and fit for purpose;• Removed the need for paper-based records by delivering a mobile solution for a major health organisation. -
Senior Project ManagerDifferent Aug 2009 - Aug 2010
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Senior Business AnalystIag Apr 2009 - Aug 2009 -
Lead Business AnalystIng Mar 2008 - Apr 2009 -
Senior Business AnalystWestpac Banking Corporation Dec 2006 - Feb 2008 -
Business AnalystBt Financial Group Jan 2006 - Dec 2006 -
Senior Business AnalystE*Trade Australia Oct 2005 - Dec 2005 -
Business AnalystIpac Aug 2005 - Sep 2005 -
Senior Business Analyst - Project FoxtrotCommonwealth Bank Australia Feb 2005 - Aug 2005 -
Process ConsultantCisco Systems Jun 2004 - Jan 2005 -
Business AnalystOptus Nov 2003 - Jun 2004 -
Business AnalystNsw Dept Of Education Sep 2002 - Nov 2003
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Business AnalystNsw Dept Of Commerce Sep 2001 - Jul 2002
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Business AnalystScoot.Com Mar 2001 - Aug 2001
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Business AnalystGlaxosmithkline Aug 2000 - Feb 2001Worked on the ERP SAP implementation with specific responsibilities including:• process modelling, with specific emphasise on the re-engineering of the current business processes (designed for an ERP (SAP) system) into the ARIS modelling tool• Change management through the impact analysis of the new business processes and models.• Document preparation for Regulatory Inspections.• Analysis and documentation of specific manufacturing sites IT applications.• Analysis of manufacturing environments
Rebecca Palmer Skills
Rebecca Palmer Education Details
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Australian Institute Of Project ManagementProject Management -
Information Systems Management -
North Devon College -
West Buckland
Frequently Asked Questions about Rebecca Palmer
What company does Rebecca Palmer work for?
Rebecca Palmer works for Repal Consulting
What is Rebecca Palmer's role at the current company?
Rebecca Palmer's current role is Founder.
What is Rebecca Palmer's email address?
Rebecca Palmer's email address is be****@****ail.com
What schools did Rebecca Palmer attend?
Rebecca Palmer attended Australian Institute Of Project Management, Bournemouth University, North Devon College, West Buckland.
What skills is Rebecca Palmer known for?
Rebecca Palmer has skills like Business Analysis, Agile Methodologies, Prince2, Project Management, Itil, User Interface Design, Requirements Gathering, Stakeholder Management, Requirements Analysis, Business Requirements, Project Delivery, User Acceptance Testing.
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Rebecca Palmer
Greater Melbourne Area1gmail.com
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