Rebecca Palmer Email & Phone Number

Sydney, Nsw, Au

Sydney, Nsw, Au

Sydney, New South Wales, Australia

I lead the Agile Program Management practice within Australia.

Sydney

Repal's passion lies within the Digital World and helps clients deliver cutting edge solutions and new ways of working

Sydney, Australia

With Macquarie investing heavily in its digital platforms and workplace technologies, I was engaged to deliver the new Macquarie.com website and Adobe AEM technology platform. I led planning to develop the website for minimum viable product (MVP) and implementation, and responsibility for FY21 budget forecasts and planned work for Digital Workplace. Embedding new Agile ways of working and prioritisation techniques, I empowered leads to take full accountability for stream success and deliver within agreed timelines.• Delivered the Macquarie.com website on time, overseeing the program delivery roadmap, pivoting the team to adapt to changes and implementing weekly meetings to highlight achievements and challenges;• Reduced deployment time with each release by introducing a fortnightly IT release cycle, working closely with the team to find and address major issues; • Deployed the Adobe platform within agreed timelines and budget, despite last minute, unplanned rework.

Sydney, Australia

In response to significant growth and a strategy to deliver a more personalised digital experience for customers, I was engaged to continue delivery of a program of work implementing Velocity’s new website and mobile app. Gaining buy-in from the CIO, CMO and CEO, I defined a new delivery model and built a team of 25 to complete the program of work. Bringing all development capability in-house, I partnered with key vendors to support the team where required.• Completed delivery of enhancements to the new website and mobile apps, transforming program delivery and developing a new operating model to ensure successful program execution;• Delivered solutions on a 10-week cycle of work, ensuring clear, measurable deliverables at the end of each cycle, providing assurance to the CEO, CIO and CMO on program delivery;• Reduced deployment times from hours to minutes by moving to a fortnightly release cycle, conducting deployments during business hours with no website downtime.

Sydney, Australia

Engaged during a period of rapid digital expansion, I collaborated with the business to identify and implement enhancements to the digital channel. I participated in increment Big Room planning sessions held every 10 weeks, and developed short and long-term delivery plans, identifying the resources required to support business priorities. With 4 direct and 16 indirect reports, I led a number of digital delivery teams, challenging the business to justify ‘why’ an enhancement required development to ensure resources were optimally utilised.• Delivered a breadth of new digital enhancements, including the launch of an interactive game for the Everest race in Sydney, the world’s richest turf race, in just two weeks;• Positioned digital delivery as a trusted partner to the business by facilitating early engagement and in-depth discussions with internal stakeholders to deliver in accordance with business need;• Grew the team by 20%, building team capability to ensure digital delivery into the future and the adoption of a continuous delivery model.

Sydney, Australia

With Biztech experience new client growth, I was appointed to review and propose a new delivery governance model to maximise return from client engagements. Reporting directly to the CEO/Owner, I provided direct feedback on findings and recommendations, and worked with clients to ensure their needs were met. In addition, I oversaw the NSW delivery portfolio, including leadership of the project managers.• Improved delivery efficiency and minimised project overspend, working closely with the Technical Director to provide project teams with clear guidance to work to agreed scopes and prevent over delivery;• Ensured clients received high quality solutions on time and within budget by applying project governance to sales quotes;• Strengthened the performance of the NSW project management team by building strong relationships and understanding team challenges.

Sydney, Australia

As BT commenced implementation of a new website on the Adobe platform, I was appointed to manage the new Adobe Tech stack and AWS environment setup, managing vendor partners and develop processes for digital technology requests. Defining objectives, a roadmap and team structure with the Head of Digital Tech, I developed the support model after the Adobe platform was delivered. I also helped other business lines understand how to leverage the digital platforms and capabilities.• Deployed the new BT.com website and microsites on AEM 6.1 with new support agreements in place, resulting in an immediate uptake in users;• Built a small, in-house development capability, from identifying the roles needed through to working with internal sourcing teams to understand future skill sets and talent dynamics;• Established trusted relationships with vendors to ensure any issues were addressed promptly.

Sydney, Australia

As AMP transitioned to using human-centred design processes to deliver an experience, rather than a product, to address client needs, I was engaged to take over the Better Mortgage offer project. However, as AMP closed its mortgage book, the project was cancelled.• Defined the scope through a HCD approach for the Better Property Pack offer• Completed a human-centred design course with Harvard University.

London, United Kingdom

With the bank investing heavily in its digital presence, I was appointed to deliver two projects, implementing Adobe AEM for a microsite, and migrating/upgrading a legacy CMS in-house from an external agency. I provided SME to the Head of Content Platforms regarding the Adobe platform’s capabilities, the implementation process, delivery model and ongoing support. • Became a trusted partner to the business and technology teams in regard to best practice with Adobe AEM and developing in-house capability;• Worked closely with Barclays’ technology teams to ensure no downtime in support tasks upon the transfer of CMS responsibilities from the external agency in-house.

Sydney, Australia

Appointed to lead an Adobe AEM implementation for Foxtel and a smaller client, working closely with the General Manager to optimise delivery efficiency and oversee budget management, tracking actual cost to deliver.• Introduced agile delivery methodology to the team, running sprint ceremonies and managing changes following sprint reviews, keeping the client updated regarding delivery progress.

Sydney, Australia

Initially engaged as a Scrum Master and then as Project Manager, I led delivery of the 2012/13 online roadmap. This included implementation of a new website, mobile site, digital asset management system, campaign management system and a SharePoint solution. • Delivered new website in just three months and on all other initiatives by doubling the team’s productivity and velocity by introducing truly agile ways of working;• Empowered the team by instilling accountability in their own work and delivery, soliciting and acting on feedback, running agile ceremonies and adapting delivery processes.

Sydney

Joining Deloitte Online (later Deloitte Digital) during a period of rapid growth, I led delivery of successful projects for clients, including budget management and resource planning. With four direct reports, I also managed project teams of varying sizes, engaging with Deloitte partners and directors, project leads and senior client stakeholders to ensure project delivery.• Delivered an online chat capability for a major bank in just four weeks, reducing the number of inbound calls to the client’s call centre;• Re-designed a new corporate intranet using human-centred design techniques, ensuring the new site was engaging and fit for purpose;• Removed the need for paper-based records by delivering a mobile solution for a major health organisation.

Worked on the ERP SAP implementation with specific responsibilities including:• process modelling, with specific emphasise on the re-engineering of the current business processes (designed for an ERP (SAP) system) into the ARIS modelling tool• Change management through the impact analysis of the new business processes and models.• Document preparation for Regulatory Inspections.• Analysis and documentation of specific manufacturing sites IT applications.• Analysis of manufacturing environments

Diploma In Project Management, Project Management

Bsc(Hons), Information Systems Management

Education record

Education record