Rebecca Palmer

Rebecca Palmer Email and Phone Number

Founder @ Repal Consulting
Sydney, NSW, AU
Rebecca Palmer's Location
Sydney, New South Wales, Australia, Australia
Rebecca Palmer's Contact Details

Rebecca Palmer personal email

About Rebecca Palmer

With a track record optimising internal and customer-facing digital assets and building competitive advantage through agile digital transformation for big brands including Tabcorp, BT Financial Group, AMP and Macquarie Group, I build best in class program delivery models and teams that meet the pace of change. Critically, I build the capability, capacity and resilience to ensure that teams and programs deliver results in resource constrained and highly competitive business environments. Applying a multi-faceted perspective shaped by experience across in-house, vendor, consulting and agency side roles, I understand the technical challenges and interdependencies of the client/vendor relationship, enabling the effective management and mitigation of risk, ahead of time. I am strategic, yet known for delivering results, frequently called upon to turn around distressed projects and programs due to an ability to solve problems, ask the right questions and pull people around recovery and turnaround plans. Combining an early career as a business analyst and a background in digital project management, I am skilled in ensuring that the way program delivery functions operate directly contributes to solving business problems. Working with integrity, honesty and transparency, I create clear direction and supportive work environments that hold people to account. By keeping an eye on the big picture and empowering teams to deliver complex and multidimensional projects in Agile ways, I have recovered and delivered business critical programs with maximum benefits realisation.Additionally, I drive a focus on nurturing emerging talent and planning for future skill-sets spanning product, UX, UI, CX, Developers, QA and change to ensure delivery teams continue to thrive into the future.Should you wish to get in contact, please do so through LinkedIn or send me an email.Dual nationality - British and Australian

Rebecca Palmer's Current Company Details
Repal Consulting

Repal Consulting

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Founder
Sydney, NSW, AU
Rebecca Palmer Work Experience Details
  • Repal Consulting
    Founder
    Repal Consulting
    Sydney, Nsw, Au
  • Publicis Sapient
    Vice President Agile Program Management/Head Of Delivery Australia
    Publicis Sapient Apr 2022 - Present
    Sydney, New South Wales, Australia
    I lead the Agile Program Management practice within Australia.
  • Repal Pty Ltd
    Director/Owner
    Repal Pty Ltd Mar 2009 - Present
    Sydney
    Repal's passion lies within the Digital World and helps clients deliver cutting edge solutions and new ways of working
  • Westpac Group
    Program Director, Data Platforms
    Westpac Group Jun 2021 - Mar 2022
  • Westpac Group
    Program Director, Marketing Technology
    Westpac Group Aug 2020 - Jun 2021
  • Macquarie Group
    Digital Program Manager
    Macquarie Group Aug 2019 - Jun 2020
    Sydney, Australia
    With Macquarie investing heavily in its digital platforms and workplace technologies, I was engaged to deliver the new Macquarie.com website and Adobe AEM technology platform. I led planning to develop the website for minimum viable product (MVP) and implementation, and responsibility for FY21 budget forecasts and planned work for Digital Workplace. Embedding new Agile ways of working and prioritisation techniques, I empowered leads to take full accountability for stream success and deliver within agreed timelines.• Delivered the Macquarie.com website on time, overseeing the program delivery roadmap, pivoting the team to adapt to changes and implementing weekly meetings to highlight achievements and challenges;• Reduced deployment time with each release by introducing a fortnightly IT release cycle, working closely with the team to find and address major issues; • Deployed the Adobe platform within agreed timelines and budget, despite last minute, unplanned rework.
  • Velocity Frequent Flyer
    Digital Portfolio Delivery Manager
    Velocity Frequent Flyer Oct 2018 - Aug 2019
    Sydney, Australia
    In response to significant growth and a strategy to deliver a more personalised digital experience for customers, I was engaged to continue delivery of a program of work implementing Velocity’s new website and mobile app. Gaining buy-in from the CIO, CMO and CEO, I defined a new delivery model and built a team of 25 to complete the program of work. Bringing all development capability in-house, I partnered with key vendors to support the team where required.• Completed delivery of enhancements to the new website and mobile apps, transforming program delivery and developing a new operating model to ensure successful program execution;• Delivered solutions on a 10-week cycle of work, ensuring clear, measurable deliverables at the end of each cycle, providing assurance to the CEO, CIO and CMO on program delivery;• Reduced deployment times from hours to minutes by moving to a fortnightly release cycle, conducting deployments during business hours with no website downtime.
  • Tabcorp
    Digital Delivery Manager
    Tabcorp Apr 2017 - Oct 2018
    Sydney, Australia
    Engaged during a period of rapid digital expansion, I collaborated with the business to identify and implement enhancements to the digital channel. I participated in increment Big Room planning sessions held every 10 weeks, and developed short and long-term delivery plans, identifying the resources required to support business priorities. With 4 direct and 16 indirect reports, I led a number of digital delivery teams, challenging the business to justify ‘why’ an enhancement required development to ensure resources were optimally utilised.• Delivered a breadth of new digital enhancements, including the launch of an interactive game for the Everest race in Sydney, the world’s richest turf race, in just two weeks;• Positioned digital delivery as a trusted partner to the business by facilitating early engagement and in-depth discussions with internal stakeholders to deliver in accordance with business need;• Grew the team by 20%, building team capability to ensure digital delivery into the future and the adoption of a continuous delivery model.
  • Biztech Enterprise Solutions
    Delivery Director
    Biztech Enterprise Solutions Sep 2016 - Feb 2017
    Sydney, Australia
    With Biztech experience new client growth, I was appointed to review and propose a new delivery governance model to maximise return from client engagements. Reporting directly to the CEO/Owner, I provided direct feedback on findings and recommendations, and worked with clients to ensure their needs were met. In addition, I oversaw the NSW delivery portfolio, including leadership of the project managers.• Improved delivery efficiency and minimised project overspend, working closely with the Technical Director to provide project teams with clear guidance to work to agreed scopes and prevent over delivery;• Ensured clients received high quality solutions on time and within budget by applying project governance to sales quotes;• Strengthened the performance of the NSW project management team by building strong relationships and understanding team challenges.
  • Bt Financial Group
    Digital Program Manager
    Bt Financial Group Sep 2015 - Sep 2016
    Sydney, Australia
    As BT commenced implementation of a new website on the Adobe platform, I was appointed to manage the new Adobe Tech stack and AWS environment setup, managing vendor partners and develop processes for digital technology requests. Defining objectives, a roadmap and team structure with the Head of Digital Tech, I developed the support model after the Adobe platform was delivered. I also helped other business lines understand how to leverage the digital platforms and capabilities.• Deployed the new BT.com website and microsites on AEM 6.1 with new support agreements in place, resulting in an immediate uptake in users;• Built a small, in-house development capability, from identifying the roles needed through to working with internal sourcing teams to understand future skill sets and talent dynamics;• Established trusted relationships with vendors to ensure any issues were addressed promptly.
  • Amp
    Senior Project Manager
    Amp Apr 2015 - Sep 2015
    Sydney, Australia
    As AMP transitioned to using human-centred design processes to deliver an experience, rather than a product, to address client needs, I was engaged to take over the Better Mortgage offer project. However, as AMP closed its mortgage book, the project was cancelled.• Defined the scope through a HCD approach for the Better Property Pack offer• Completed a human-centred design course with Harvard University.
  • Barclays
    Digital Project Manager
    Barclays Sep 2014 - Mar 2015
    London, United Kingdom
    With the bank investing heavily in its digital presence, I was appointed to deliver two projects, implementing Adobe AEM for a microsite, and migrating/upgrading a legacy CMS in-house from an external agency. I provided SME to the Head of Content Platforms regarding the Adobe platform’s capabilities, the implementation process, delivery model and ongoing support. • Became a trusted partner to the business and technology teams in regard to best practice with Adobe AEM and developing in-house capability;• Worked closely with Barclays’ technology teams to ensure no downtime in support tasks upon the transfer of CMS responsibilities from the external agency in-house.
  • Razorfish Au
    Senior Project Manager
    Razorfish Au Nov 2013 - Aug 2014
    Sydney, Australia
    Appointed to lead an Adobe AEM implementation for Foxtel and a smaller client, working closely with the General Manager to optimise delivery efficiency and oversee budget management, tracking actual cost to deliver.• Introduced agile delivery methodology to the team, running sprint ceremonies and managing changes following sprint reviews, keeping the client updated regarding delivery progress.
  • Nbn Co Limited
    Consultant - Project Manager/Scrum Master
    Nbn Co Limited Mar 2013 - Oct 2013
    Sydney, Australia
    Initially engaged as a Scrum Master and then as Project Manager, I led delivery of the 2012/13 online roadmap. This included implementation of a new website, mobile site, digital asset management system, campaign management system and a SharePoint solution. • Delivered new website in just three months and on all other initiatives by doubling the team’s productivity and velocity by introducing truly agile ways of working;• Empowered the team by instilling accountability in their own work and delivery, soliciting and acting on feedback, running agile ceremonies and adapting delivery processes.
  • Deloitte Digital
    Senior Manager
    Deloitte Digital Nov 2010 - Feb 2013
    Sydney
    Joining Deloitte Online (later Deloitte Digital) during a period of rapid growth, I led delivery of successful projects for clients, including budget management and resource planning. With four direct reports, I also managed project teams of varying sizes, engaging with Deloitte partners and directors, project leads and senior client stakeholders to ensure project delivery.• Delivered an online chat capability for a major bank in just four weeks, reducing the number of inbound calls to the client’s call centre;• Re-designed a new corporate intranet using human-centred design techniques, ensuring the new site was engaging and fit for purpose;• Removed the need for paper-based records by delivering a mobile solution for a major health organisation.
  • Different
    Senior Project Manager
    Different Aug 2009 - Aug 2010
  • Iag
    Senior Business Analyst
    Iag Apr 2009 - Aug 2009
  • Ing
    Lead Business Analyst
    Ing Mar 2008 - Apr 2009
  • Westpac Banking Corporation
    Senior Business Analyst
    Westpac Banking Corporation Dec 2006 - Feb 2008
  • Bt Financial Group
    Business Analyst
    Bt Financial Group Jan 2006 - Dec 2006
  • E*Trade Australia
    Senior Business Analyst
    E*Trade Australia Oct 2005 - Dec 2005
  • Ipac
    Business Analyst
    Ipac Aug 2005 - Sep 2005
  • Commonwealth Bank Australia
    Senior Business Analyst - Project Foxtrot
    Commonwealth Bank Australia Feb 2005 - Aug 2005
  • Cisco Systems
    Process Consultant
    Cisco Systems Jun 2004 - Jan 2005
  • Optus
    Business Analyst
    Optus Nov 2003 - Jun 2004
  • Nsw Dept Of Education
    Business Analyst
    Nsw Dept Of Education Sep 2002 - Nov 2003
  • Nsw Dept Of Commerce
    Business Analyst
    Nsw Dept Of Commerce Sep 2001 - Jul 2002
  • Scoot.Com
    Business Analyst
    Scoot.Com Mar 2001 - Aug 2001
  • Glaxosmithkline
    Business Analyst
    Glaxosmithkline Aug 2000 - Feb 2001
    Worked on the ERP SAP implementation with specific responsibilities including:• process modelling, with specific emphasise on the re-engineering of the current business processes (designed for an ERP (SAP) system) into the ARIS modelling tool• Change management through the impact analysis of the new business processes and models.• Document preparation for Regulatory Inspections.• Analysis and documentation of specific manufacturing sites IT applications.• Analysis of manufacturing environments

Rebecca Palmer Skills

Business Analysis Agile Methodologies Prince2 Project Management Itil User Interface Design Requirements Gathering Stakeholder Management Requirements Analysis Business Requirements Project Delivery User Acceptance Testing Service Delivery Software Project Management Website Development Project Management Information Architecture Customer Experience Consulting Certified Scrum Master Csm Crm Cq5 Cms Scrum E Commerce

Rebecca Palmer Education Details

  • Australian Institute Of Project Management
    Australian Institute Of Project Management
    Project Management
  • Bournemouth University
    Information Systems Management
  • North Devon College
    North Devon College
  • West Buckland
    West Buckland

Frequently Asked Questions about Rebecca Palmer

What company does Rebecca Palmer work for?

Rebecca Palmer works for Repal Consulting

What is Rebecca Palmer's role at the current company?

Rebecca Palmer's current role is Founder.

What is Rebecca Palmer's email address?

Rebecca Palmer's email address is be****@****ail.com

What schools did Rebecca Palmer attend?

Rebecca Palmer attended Australian Institute Of Project Management, Bournemouth University, North Devon College, West Buckland.

What skills is Rebecca Palmer known for?

Rebecca Palmer has skills like Business Analysis, Agile Methodologies, Prince2, Project Management, Itil, User Interface Design, Requirements Gathering, Stakeholder Management, Requirements Analysis, Business Requirements, Project Delivery, User Acceptance Testing.

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