Palmers Pelham Email & Phone Number

Gambrills, Maryland, United States

- Performing role as BAS programmer offering addressing tickets with issues in customer building automation system software.-Specialize in Compass and Tridium N4 software-Perform integration of both unitary controllers and global controllers (JACE and ACMs); adding of unitary points, creation of alarms, histories, reports, Nav files, and graphics; and routing to web supervisor.-Perform remote support to on-site technicians and resolution of service tickets from customers regarding issues with graphics, communication, and DDC logic.-Modify DDC to fit customer needs per request.

Gambrills, Maryland, United States

• Perform installation, troubleshooting, and repair on multiple different models of Alerton and Honeywell HVAC controls and sensors.• Use computer front end to access graphics to change settings and setpoints of said controllers and adjust/fix graphics to customer specifications in systems utilizing Compass and Tridium Niagara4/AX software.• Provide customer service to customers using our services in the form of explaining the issues they are experiencing, what needs to be done to fix it, the use of our gear, and what other services we provide.• Currently performing duties of a HVAC controls programmer by building graphics, integrating both global and unitary controllers, troubleshooting issues with both the hardware and the logic, and providing remote support to technicians and customers troubleshooting issues onsite using both Compass and Tridium N4/AX software programs.• Completed Niagara 4 Technical Certification Course from Tridium University.

Chantilly, Virginia, United States

• Performed hardware installation, troubleshooting, and repair on multiple different models of Lenovo laptop computer systems.• Installed the Chrome operating system and SHIM software on Lenovo computer systems and performed troubleshooting and corrective action on said software.• Ensured all technical labor performed on the computer systems were in accordance with strict warranty guidelines.• Kept and updated detailed work orders describing issues diagnosed, repairs performed, and parts used on the computer system.• Completed 15-20 repairs per day.

Virginia, United States

Reviewed potentially fraudulent orders, contacted customers to evaluate the risk of these orders, and approve or deny their purchase based on my evaluation.Made sales to potential customers and upsold existing customers.Assisted customers with difficulties using the website or completing transactions

Twentynine Palms, California, United States

• Responsible for the operation, installation, and maintenance of handheld and vehicle-mounted radio and communication systems and their supporting electrical systems• Uploaded encryption keys to radio gear to ensure secure transfer of data and communication signals• Fault assessment and in-depth repairs of the communications gear and its supporting electrical gear after a malfunction• Operated communications gear and assisted and educated other Marines on communications gear during field training exercises• Updated and maintained meticulous data records on hundreds of units of communications gear including the status and location of the gear, timeline of repair, and missing components

Twentynine Palms, California, United States

• Served as chief of the communication maintenance section for 3rd Battalion, 11th Marines from 2/2016-9/2016• Responsible for ensuring the maintenance and repair of communications gear for the entire battalion of over 800 Marines• Ensured comm gear was functional, properly installed, and the operators were properly trained on its use• Oversaw proper upkeep of all data records and maintenance service requests of communications gear• Delegated the radio repair Marines under my command to constantly test and repair all the battalion’s gear to ensure mission readiness• Ensured and gear broken beyond repair or missing components had replacements ordered in a timely manner• Ordered components and repair equipment to ensure a well-stocked Technician shop to allow us to complete repairs as soon as possible• Coordinated repairs with radio chiefs of all 3 firing batteries

Spotsylvania, Virginia, United States

• Assisted 20-50 customers daily in finding and selecting items for purchase, while providing recommendations for items and deals to generate additional revenue• Stock, organize, and replenish inventory with accuracy and efficiency• Set up and maintain accurate and attractive merchandising displays, ensuring strategic placement of products to maximize purchases• Provide outstanding customer service