• In charge of reviewing POs and invoices to match with the arrival shipments at the warehouse that were ordered by owners and inspecting products to ensure that the items meet the expectations.• Coordination with suppliers directly if there are any issues with merchandise deliveries. • Supervise the proper merchandise tags and storage of products and order boxes, tape, and other supplies required in the warehouse. • Responsible for creating and updating inventory databases in the company's computer system.• Inspecting equipment to ensure they are functioning correctly and follow regulatory standards for safety protocols. • Performing regular stock checks to verify accuracy of inventory records and identify discrepancies.• Train and mentors receiving associates on proper policies, procedures and logistics relate to shipment receiving and inventory management.• Generating monthly reports on merchandise inventory levels, costs, and shelf life for warehouse manager and owners.• Direct assisting with the owners to create promotional selling campaigns and preparing for live selling sessions.Extra roll: Customer Service Email RepresentativeResponsible for promptly responding to customer inquiries via email, addressing their concerns, providing accurate information about products or promotions, resolving issues, and ensuring customer satisfaction

• Responsible for overseeing the entire receiving process in a warehouse, ensuring incoming shipments are accurately checked, unloaded, sorted, and stored.• Maintain a clean and organized receiving area, ensuring proper storage of goods and efficient workflow.

I was visiting my spouse family in the states and traveling until we decided to relocating and processed the adjustment of my immigrant status.

During the Covid pandemic, I have designed to get married and traveling around Thailand with my husband.

As a Group Sales Executive (Reactive) at Hilton Pattaya, Thailand, I did respond to website inquiries, emails, and calls regarding potential group stays/events. I was responsible for booking all types of groups including travel agency groups, corporate events, school groups and wedding party.Below are my responsibilities from previous role:- Answer customer inquiries regarding room&event space, availability and pricing. Create a positive relationship with the main contact or end-user.- Quote pricing based on business forecast/calendar for group inquiries.- Greet and arrange site inspection.- Work through details of event with group coordinator, create agreements and collect deposits and final payments.- Leads and opportunities are managed in Salesforce, Cvent and Hilton OnQ system to ensure an efficient and effective sales process.- Create Banquet Event Orders from Salesforce and communicate to various hotel departments.- On site as main contract person during the event.- Follow up with guests for satisfaction and gather feedback via survey after the group departure.- Work with proactive account managers to create prospect, tentative and definite group business.- Maintain professionalism, diplomacy, and sensitivity to portray the company in a positive manner.- Run weekly/monthly milestone reports in Salesforce measuring success and finding opportunities to improve.Personal Skills:- Basic Microsoft Office- Salesforce CRM- Hilton OnQ and OnQ R&I- Cvent- Positive attitude with high hospitality, integrity, able to take leadership as well as a good teamwork and stay flexible.- Listen to and follow direction accurately.- Taking ownership and be initiative to achieve the best results.- Able to perform well in stressful or time-sensitive situations.- Strong organizational and multitasking skills.- Very high ability to stay focused during data entry tasks.- Ability to handle sensitive information with confidentiality.

Thai Volunteer Teacher Programme (KruBannok)I was one of the KruBannok (volunteer teacher) who worked under the Mirror Foundation in Chiang Rai, Thailand with the focus of hilltribes community. A typical placement will last for 4 or 5 days, but I did it for a month. As a volunteer, we have to live with villagers for the duration, trying to fit in to the tribal culture as much as possible. The project that I’ve involved with is teaching Thai (the second language of the hilltribes), teaching art, helping the farmers in the fields, and entertaining the children with games and songs.The rewards of this activity are numerous for me. I have a rare opportunity to learn about and form bonds within a minority culture that is misunderstood by the majority of lowland Thais and unknown to most of the world.

- Responsible for actively generating new business focusing by promoting and selling the hotel's accommodations, services, and event spaces to potential clients focusing on travel agencies (specialize in Asian market segment), including corporation events, with the primary goal of maximizing revenue through effective sales strategies and relationship building.- Coordinators assist with the coordination and execution of sales activities, such as facilitating group bookings for meetings and events. Events coordinators plan every detail of an event, update clients, and negotiate pricing with suppliers and contractors.- Creates strategic business plans and direct sales initiatives to drive revenue.- Responsible for revenue maximization and control of Event expenses through effective negotiation of services and accurate forecasting.

- Responsible for all administrative support requirements relating to the Business Development Department.- This position is concerned with distribute contracts, memos, reports, changes, revisions and including data entry using Delphi and Microsoft Suites.- Responsible for all communications between proactive sales representative and internal operation departments.- Work closely with the Director of Business Development to support the effective provision of reports.

With the leader role and strong knowledge, I was responsible for GSAs training to enhance and keep the service up to hotel standard throughout the operation and shift scheduling for all members. As well as conducted group check-in, check-out and settling guest balance accounts and all aspects of record keeping by overseeing and coordinating with sales department, finance department and F&B department.

Primarily responsible for greeting guests, managing check-in and check-out processes, answering questions about amenities and local attractions, addressing guest concerns, and ensuring a positive overall experience by providing excellent customer service. Act as the primary point of contact for guests needing assistance or information throughout their stay.

My task were related to responding to guests needs and anticipate their unstated one as well as analyzing guest feedback and provide strategic direction to improve continuously back to management. Also serve as concierges, assisting guests with ground transportation, restaurant or entertainment reservations and providing other information about the local. In addition, I was responsible to managing GROs on daily basis, for example checking team status, examine activities logbook and controlling the daily schedule.

Work as a volunteer coordinator at The Pattaya Orphanage where my tasks was to be a coordinator between foreigner volunteers and local staffs, involved in fundraising and playing games with kids.

- Taking reservations and assigning guests to tables or the waiting area.- Answering questions, providing menus, and offering server information.- Helping restaurant staff when needed.- Using customer service skills to handle complaints and maintain a polite demeanor.