Adam Palmer Email and Phone Number
Adam Palmer's Location
Greater Phoenix Area, United States, United States
Adam Palmer's Contact Details
Adam Palmer work email
- Valid
- Valid
- Valid
- Valid
- Valid
Adam Palmer personal email
n/a
Adam Palmer phone numbers
About Adam Palmer
Leader in Fin Tech Operations, Tech Start ups, Process Improvement, Strategy and Software ImplementationGreen Belt in Lean and Six Sigma and a Certified Scrum Master
Adam Palmer's Current Company Details
Adam Palmer Work Experience Details
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Director Of Business DevelopmentSymatri Apr 2023 - PresentLehi, Utah, UsSpearheaded strategic planning initiatives, aligning business operations with organizational goals and driving overall growth and profitability.Developed and executed business plans, including market analysis and entry strategies. Focused on successful market penetration and revenue growth.Implemented data-driven decision-making processes, leveraging analytics and key performance indicators to drive continuous improvement and informed business decisions.We have multiple crypto products with active user base growing daily! Please don't hesitate to ask about: Clear Ledger and Illuminex!! https://clearledger.io/https://www.illuminex.trade/
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Senior Customer Success Manager, Strategic AccountsBitgo Oct 2021 - May 2023Palo Alto, UsMaintain a book of business of 30+ strategic clients, and each having min. 1B$+ portfolio. Training new merchants on the benefits of using BitGo and how to most effectively use our system to grow their business.Effectively establish and develop successful client relationships.Ensure smooth transition from implementation to ongoing account management and support. -
Manager, Professional ServicesSequoia Consulting Group Mar 2020 - Sep 2021San Mateo, Ca, UsOversee all projects for SMB market to ensure they are delivered successfully and serve as a point of escalation during and after client implementations.Oversee complex implementations, specially where new services offerings have been rolled out.Manage team members to ensure high client retention and renewal. Accountable for review cycles for the team members with clear goals and KPIs.Collaborate with Leaders within the organization to define and design Sequoia Services Offerings for SMB. -
National Program ManagerOpendoor May 2018 - Mar 2020San Francisco, California, UsNational Vendor Invoicing/PaymentsIdentify and prioritize process inefficiencies and shortfalls to best meet company’s market expansion and growth goals. Design processes and implement systems to make step-change improvements in program efficiency. Implement process improvements, including managing implementation projects with both internal and external stakeholders. Develop procedural documentation and train users to execute the improved process.Software Admin: JIRA Admin // Confluence Admin // Salesforce Admin // Helpscout Admin Projects:Hired, built and provided continued support to HOA, Utilities, and Vendor operational teams. Centralized HOA invoicing model for electronic and physical mail documents across all markets. Developed ticketing system for high risk HOA Violation and Fines across all markets, allowing visibility cross departmentally and increasing TOT on resolution over 200%. Created a streamlined Vendor On-boarding process focusing on compliance, education and payments. Discovery, scope and implementation of invoice project. Estimate cost savings of $1.3M/yr in transaction costs alone. Automated Property vendor on-boarding experience both internally and externally. Reducing 100% of manual entry internally and reduction of duplicate W-9 gathering externally. Standardized procure to pay process for utility vendors nationwide saving.Implemented an electronic payment process nationwide which reduced TOT for approval by 10 business days and physical check delivery time by 2 weeks. Admin Confluence - Built and maintained data base for all internal finance team's process and training documentation. -
Regional Operations ManagerZenefits Sep 2017 - May 2018San Francisco, California, UsResponsible for overall performance of Central and West coast internal regional teams and book of business within these 26 states. Monitor and analyze CSAT for central and west coast regions. Provide production output in line with company metrics and customer service needs.Review and develop processes to prevent churn and increase retention. Work side by side with Product, Engineering, and CSM leadership to deliver an exceptional client experience. -
Operations Manager - Implementation Team ManagerZenefits Jun 2016 - Sep 2017San Francisco, California, UsIncrease the effectiveness and efficiency of Broker Services and software departments through improvements to each function (Sales, Implementation, Product) as well as coordination and communication between functions.Manager of 15 Implementation project managers with a book of business 300+ projects. Streamline efficiency between Sales and Operations. Strong focus on case volume reduction within core platform. Drive initiatives in the management team and organizationally that contribute to both short and long-term operational excellence.Manage a team of 8+ Benefit advisorsIncrease efficiency and CSAT of group renewals within implementation as well as coordination and communication between departments.Increase the effectiveness of Broker Services through improvements to both open enrollment processes and broker of record implementations.
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Sr Software Implementation ManagerZenefits Feb 2015 - Jun 2016San Francisco, California, UsResponsible for implementing new business through proven product management methodologies. Effectively establish and develop successful client relationships. Ensure smooth transition from implementation to ongoing account management and support.Responsibilities include quality implementations of new and existing insurance, HR platform, and payroll services.
Adam Palmer Skills
Project Management
Process Improvement
Team Building
Leadership
Healthcare
Customer Service
Marketing Strategy
Root Cause Analysis
Lean Management
Continuous Improvement
Hospitals
Manufacturing
Medical Devices
Marketing
Corporate Events
Healthcare Information Technology
Event Management
Public Speaking
Public Relations
Team Leadership
Industrial Engineering
Nursing
Contract Negotiation
Social Media Marketing
Event Planning
5s
Consulting
Lean Manufacturing
Six Sigma
Manufacturing Engineering
Value Stream Mapping
Management
Change Management
Strategy
Program Management
Scrum
Release Management
Prd
Training
Customer Relationship Management
Agile Methodologies
Lean Principles
Adam Palmer Education Details
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Arizona State UniversityIndustrial Systems And Operations Engineering
Frequently Asked Questions about Adam Palmer
What company does Adam Palmer work for?
Adam Palmer works for Symatri
What is Adam Palmer's role at the current company?
Adam Palmer's current role is Fin-Tech Crypto | Driving Operational Excellence & Strategic Growth!.
What is Adam Palmer's email address?
Adam Palmer's email address is ad****@****asu.edu
What is Adam Palmer's direct phone number?
Adam Palmer's direct phone number is +162322*****
What schools did Adam Palmer attend?
Adam Palmer attended Arizona State University.
What skills is Adam Palmer known for?
Adam Palmer has skills like Project Management, Process Improvement, Team Building, Leadership, Healthcare, Customer Service, Marketing Strategy, Root Cause Analysis, Lean Management, Continuous Improvement, Hospitals, Manufacturing.
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