At Automode, our mission is to empower businesses by leveraging the full potential of Zoho's suite of business solutions. With extensive expertise in Zoho CRM and other applications, we offer strategic guidance and hands-on support to organizations seeking to optimize their operations and drive growth.Key responsibilities and services provided in my role include:Consultation: Collaborating closely with clients to understand their unique business needs, challenges, and goals.Solution Design: Customizing Zoho applications to align with specific business requirements, ensuring seamless integration and efficient workflows across various departments and functions.Implementation: Overseeing the implementation process, including system setup, data migration, and configuration.Process Automation: Identifying opportunities for process automation and streamlining operations using Zoho's automation capabilities, saving time and improving overall efficiency.CRM and Sales Optimization: Designing and implementing robust Zoho CRM solutions to enhance lead management, sales pipeline visibility, and customer relationship management. Developing strategies to improve sales conversions and drive revenue growth.Ongoing Support: Providing ongoing support and maintenance services, including troubleshooting, system enhancements, and addressing user queries.Training and Knowledge Sharing: Conducting workshops, webinars, and training sessions to equip clients with the necessary skills to utilize Zoho applications effectively.Connect with me to discuss how I can support your business in harnessing the power of Zoho solutions for optimal growth and efficiency.

As the VP of Customer Excellence, I was responsible for driving customer engagement and satisfaction through effective communication and and promoting Zoho's Suite of applications as a tailored solution for businesses. My role involved:1. Contacting and establishing relationships with new prospects, understanding their requirements for Zoho's various business solutions.2. Managing ongoing cases, addressing customer queries and concerns, and ensuring timely resolution of issues.3. Designing and presenting customized solutions to prospects and customers based on their unique needs and goals.4. Drafting and sharing sales proposals, outlining the value and benefits of Zoho's products and services.Collaborating with cross-functional teams to ensure seamless implementation and deployment of solutions.5. Providing support and guidance to customers throughout their journey, fostering long-term partnerships.6. Staying updated with industry trends and product knowledge to deliver high-quality consultation and recommendations.During my tenure, I successfully contributed to the growth of the organization by consistently meeting and exceeding customer expectations. I am proud to have played a pivotal role in driving customer excellence.

Genlish is an On-Phone English learning platform to connect English learners with Spoken English trainers. Empowering convenient one-to-one learning, supported with recorded sessions and e-learning tools.As a former founder director of Genlish, I was responsible for leading and managing a cross-functional team of sales professionals, web designers and software developers. Leveraging my technical expertise and business acumen, I played a key role in building a custom application to manage the business initially. Later, I also developed a comprehensive business management application for the platform using Zoho Creator.With a deep understanding of communication channels such as cloud telephony and social media, I implemented strategies to support customer service and leverage analytics for better business insights. Additionally, I led digital marketing initiatives to increase brand awareness and drive user acquisition, resulting in significant revenue growth for the company.

-As a business analyst, identifying business needs and establishing processes for efficiency of manpower and system for better production and growth.-New branch establishments including IT infrastructure decisions and implementations, designing hierarchy and grades, recruitment and selection, training and development to make process live within stipulated timelines.-Complete Call Center and process establishment and management. Right from deciding space till handling an actual call from a prospect.-Technical management: Discussions with telecom operators for PRI lines, ILL and MPLS requirements. Drishti and contaque Dialer license and user management.-Supply Chain Management: Establishing and monitoring complete supply chain management right from partnering with couriers, agencies & branches including region wise appointment and rate negotiations till bar code management.-Logistics Management: Including Print and Dispatch management, CRM updation, NDR and RTO management, conciliation of courier accounts and advance payment system.-CRM development: Understanding and designing each and every business transaction and making software developers to understand and develop modules for all departments to work on. Testing of all modules and linking all departments to centralize reporting.-MIS: Designing all sorts of reporting formats and integration with CRM to be used by various departments to take effective decisions on time.-Media management: Identifying and deciding right media (TV, print and OOH) to promote our product and services and getting best out of it. Conducting and monitoring other ATL and BTL promotional activities.-Regulating account reports to establish inflow and outflow relation.-Managing HR, IT, Training, Business promotion and development, finance, logistics and product development departments.-Participation, Management and Representation of group in India International Trade Fair at Pragati Maidan delhi

Overseas Study and Visa Consultancy Services

Recruitment, training and development of branch agency model

Recruitment, development and management of team of Insurance Advisors

Recruitment, development and management of team of Insurance Advisors

IRDA and Max Life's certified Life Insurance Adviser

Managed Location for Risk Containment Unit