Pam Alonge, Cebs, Sphr, Ccp Email and Phone Number

• Partner with 4 executive leaders and their teams in a highly matrixed global environment. Provide strategic support to leaders of more than 1,750 US and international employees, across Interiors Quality, Supply Chain, Materials/SIOP and Strategic Operations. • Guide, counsel and influence leaders on talent management, organization development, employee engagement, organizational effectiveness, performance management, talent development and other topics. • Lead HR core processes across client groups including performance development, change management, succession planning, employee relations, salary planning, and incentive compensation. • Use research, metrics and data analytics to provide data-driven insights to leadership to support decision making. • Develop and execute a change management and communication plan to support site leadership and employees in transition to new ERP.

• Provided strategic HR support for Interiors Global Product and Field Support teams across multiple countries and US states. Led, mentored, and developed two international HR employees and three successive summer HR interns. • Provided workforce planning guidance for Interiors Global Product and Field Support leadership, partnered with leadership team and legal department to resolve complex global and domestic employee relations, immigration, employment contract and other issues. • Partnered with entities in Germany, UK, Singapore, Hong Kong, Qatar, Korea, Japan, China, Brazil, El Salvador, Canada, UAE, and France on full employee lifecycle events to support business requirements and compliance needs. Key HR focal for strategic entity consolidation project. • Partnered with executive leadership on strategic organizational design, succession planning, and leadership development. • Facilitated performance and behavior mitigation strategies, and employee development with senior leadership. Guided and coached leaders on performance management decisions. • Participated in various projects including new HRIS platform rollout, global benefits comparison, compensation review projects, culture change programs, and other HR initiatives. • Led annual compensation and bonus cycle planning for client groups. • Analyzed employee lifecycle metrics to inform decision-making. Collaborated on and facilitated ethics investigations, domestically and internationally. • Partnered with immigration team and external vendors on immigration matters for expats and TCNs. • Implemented job profiling pilot program with UAE staff.

• Draft documentation and train support staff on benefits processing, payroll deduction / adjustment file generation, and carrier file creation. • Resolve system, file and benefits eligibility issues. • Serve as secondary escalation point for all benefits matters.• Provide primary HR support for over 250 domestic and international employees across multiple countries and US states.• Coordinate work visas for expats and TCNs. Partner with immigration team and external vendors on timely submission of visa requests, extensions, and immigration applications. • Partner with entities in Singapore, Hong Kong, Shanghai, Philippines, Qatar, UAE and France to develop employment contracts, resolve immigration issues, coordinate global relocation efforts, establish payroll for new employees/expats, implement benefits programs and more.• Implement job profiling pilot program with UAE staff in concert with Compensation Team and other stakeholders both domestic and abroad.• Facilitate leadership training, assist with training of HR staff on coaching techniques and facilitation skills.• Analyze turnover data and develop retention initiative with senior HR leadership support.• Facilitate regular global HR staff meetings.• Communicate, resolve and coordinate compensation cycle data to management including merit, bonus, and restricted stock. Communicate changes to appropriate payroll staff across globe.• Facilitate performance calibration meetings with senior business leadership.

• Responsible for primary support of escalated issues regarding US-based employee health and welfare benefit programs and expat health plans. Administer Canadian health plan. Administer US and expat health plans. • Administer US 401k plan and retirement plans in Canada and Hong Kong. Responsible for vendor selection, plan implementation and fund lineup for Hong Kong retirement plan.• Resolved compliance issues following change in US 401k record keeper. Audit benefit system for plan compliance. Respond to external audit team requests.• Review required filings, legal disclosures, SPDs, SBCs, etc.• Interpret plan provisions. Respond to and resolved claims denials, payment delays, service exclusions and other issues. Manage benefits invoices and vendor self-billing.• Investigate and resolve carrier file errors. Identify and implement process efficiencies in vendor files and system capabilities. • Manage vendors and facilitate resolution of employee/vendor issues. Analyze root causes of issues and ensure SLAs are met.• Perform user acceptance testing of benefit system, investigate and resolve employee system access and functionality issues. • Tested vendor system for accurate ACA reporting. Participated in vendor contract renewals and terminations.• Assisted with onboarding of two acquired companies’ employees to health and welfare plans and retirement plan. Partnered with legal staff on final files and termination of acquired companies’ plans.• Participated in negotiation of benefits, implementation of benefit system and set up of plans for spin off company. Trained new benefit staff of spin off company on all benefits processes, vendor management, and system administration.• Developed extensive communication materials to support HRBPs and employees through full replacement CDHP with HSA and rollout of new benefit system.

• Coached and trained leaders on performance management documentation process and delivery.

• Wrote a travel blog and published a three volume book based on extensive travel by RV.• Volunteered administrative support at a hospital.

• Responsible for resolving customer complaints and inquiries. • Processed lease documents, managed collections.• Evaluated proposed company-wide point-of-sale system from technical and user perspectives.

• Managed and coached 24 employees. Trained new employees in classroom setting. Served as escalation point for customer complaints and employee issues. • Provided feedback, conducted performance reviews and set goals to improve performance of employees, management staff and store profits. • Oriented all new employees to position responsibilities and employee benefit programs. • Rolled out new company programs. Facilitated change management.

• Managed all HR functions including benefits and retirement plan administration, disciplinary guidance, performance management, talent acquisition, employee relations, and compliance reporting.• Implemented new voluntary benefits program and changes to existing benefits. Created communication materials.• Implemented time collection system. Trained employees and developed procedures manual.

• Managed all HR functions including benefits and retirement plan administration, disciplinary guidance, performance management, talent acquisition, employee relations, and compliance reporting.• Developed in-house training program for information security certification.